[Hiring] IT Support Engineer @Welltech

Welltech; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming lives through innovative health and fitness solutions. As an IT Support Engineer, you'll be the first point of contact for technical assistance, ensuring smooth operations and excellent customer service. This role offers the chance to work with a passionate team, contributing to impactful wellness journeys for millions. If you're eager to grow in a dynamic environment and make a difference in global health, this opportunity is perfect for you.

Benefits

Professional development opportunities

Flexible working hours

Health insurance

Remote work options

Team-building activities

Qualifications

• 2+ years in technical support focusing on Google Workspace and MacOS.
• Experience with troubleshooting web services like Slack and Asana.

Responsibilities

• Provide technical support via phone, email, and ticketing system.
• Prepare and configure new employee workstations.

Skills

Google Workspace administration

MacOS

Technical support

Communication skills

Troubleshooting web services

Interpersonal skills

Education

Bachelor's degree in Computer Science

Tools

Okta

Mobile Device Management (MDM)

FreshService ITSM

Jira

Job description

May 02, 2025 - Welltech is hiring a remote IT Support Engineer. Location: Cyprus.

Who Are We?

Welcome to Welltech—where health meets innovation! As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are looking for a skilled and enthusiastic IT Support Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities:

• Provide timely and effective technical support to employees via phone, email, and our ticketing system.

• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

• Resolve technical problems with various web services, including Slack and Asana.

• Prepare and configure new employee workstations, including hardware setup and software installation.

• Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).

• Escalate complex issues to senior IT staff when necessary.

• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.

• Deliver user training and guidance on Google Workspace and MacOS applications.

• Collaborate with the IT team to identify and implement system improvements and upgrades.
  

Required skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.

• Strong technical skills and experience with:

  • Google Workspace administration

  • Okta administration

  • MacOS and Mobile Device Management (MDM)

  • Troubleshooting web services (Slack, Asana)

  • Remote support tools and ticketing systems

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Will be a Plus:

• Experience with Jamf solution

• Experience with FreshService ITSM

• Experience with an Asset Management tool

• Experience with Jira
  

Candidate journey: ️ Recruiter call ----> ️Skills assessment-----> ️ Meet the hiring manager

Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/

Yoga-Go — https://yoga-go.io/

Omo — bit.ly/OMOio

FastEasy — https://fasteasy.life/

WalkFit - http://walkfit.pro