IT Support Technician

Annapolis Micro Systems, Inc.; Annapolis (MD); On-site; USD 80,000 - 105,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where you will be the first line of support for end-users. This role is crucial for maintaining smooth IT operations and resolving technical issues. You will work with cutting-edge technology, supporting a diverse range of clients including major defense contractors and Fortune 500 companies. Your expertise in troubleshooting, hardware installation, and network management will help ensure the health of the internal IT environment. If you're passionate about technology and enjoy solving puzzles, this position offers a great opportunity for growth in a dynamic team.

Qualifications

• Bachelor's or Master's degree in Computer Science or IT-related field.
• Experience in hardware/software installation and maintenance.

Responsibilities

• Resolve IT support tickets and troubleshoot user issues.
• Configure and install enterprise IT equipment and software.
• Assist with network and security testing and maintain documentation.

Skills

Troubleshooting

Desktop Support

Networking (TCP/IP, DNS, DHCP)

Documentation

Microsoft 365 Applications

Education

Bachelor's in Computer Science

Master's in Computer Science

Tools

Microsoft 365

Active Directory

SIEM

Job description

Annapolis Micro Systems, Inc.
190 Admiral Cochrane Drive, Suite 130
Annapolis, MD 21401
T: [phone]
F: [phone]
[e-mail]

Do you thrive on solving technical puzzles and helping others? Are you passionate about maintaining smooth IT operations and making tech work seamlessly for everyone? Can you balance hands-on hardware tasks with smart troubleshooting and detailed documentation?

Annapolis Micro Systems, Inc. is seeking a self-motivated and creative IT Support Technician to expand our world-class team. As the IT Support Technician, you will be responsible for helping to resolve technical issues, administering IT systems, and ensuring smooth day-to-day operations. As the first line of support for end-users, you’ll play a critical role in the health of our internal IT environment.

Envision yourself playing an important role on a growing team that supplies cutting-edge electronic products to all the major defense contractors, many Fortune 500 companies, and multiple government agencies. Join us and become part of the future of computing technology!

Responsibilities

• Answer IT support tickets. Perform troubleshooting to correct user issues and follow up until a solution is found. Respond to inquiries concerning systems operations and diagnose system hardware, software, network, and operator issues.
• Configure, test, and install enterprise IT equipment, including computers, monitors, printers, scanners. Install drivers, firmware, software packages, and operating systems.
• Monitor day-to-day operation of equipment and systems. Recommend and/or perform actions to correct software, hardware, equipment, or system problems on computers, conference room technology, networking equipment, and peripheral devices.
• Perform onboarding/offboarding processes (account setup and hardware deployment)
• Provide information and assistance to users using Microsoft 365 applications and services (Outlook, Teams, Excel, Project, etc).
• Help with internal documentation, procedures, policies, including CMMC tasks, and maintain detailed notes/changelog.
• Maintain equipment inventory and related documentation.
• Assist with network and security testing (wireless, wired, and security settings).
• Review and investigate low-level SIEM and Defender alerts.

Requirements

• Bachelor’s or Master’s in Computer Science, Information Systems or IT related degree
• Hardware/Software installation and maintenance experience
• Strong understanding of networking (TCP/IP, DNS, DHCP, segmentation)
• Excellent desktop troubleshooting and help desk support skills
• Ability to lift 50 lbs.
• Have received, or are willing to receive, a government-mandated vaccine

Desired Technical Background

• Strong knowledge of desktop operating systems
• Microsoft 365 applications
• Basic administration of Active Directory and Entra
• Familiarity of basic networking concepts
• 1-3 years of experience in a technical support or helpdesk role
• IT certifications (CompTIA Security+, Network+, Microsoft, etc.) are a plus

In compliance with local laws regarding pay transparency, the salary range for this role is $80,000/yr to $105,000/yr; however, Annapolis Micro Systems considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.