Security Systems Support Technician @Microsoft Corporate

LMC Consulting Group; Redmond (WA); Remote; USD 72,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Support Technician to join their dynamic team. This entry-level role focuses on providing user support and managing administrative tasks for security systems at a major corporate headquarters. The ideal candidate will thrive in a remote work environment, showcasing problem-solving skills and a customer-oriented approach. With opportunities for professional growth and a supportive team atmosphere, this position offers a chance to make a significant impact while working with cutting-edge technology. If you are organized, approachable, and eager to learn, this could be the perfect opportunity for you.

Benefits

Healthcare

Vision insurance

Dental insurance

401k match

Paid family leave

4 weeks vacation

2 weeks sick time

Holidays

Qualifications

• 1-2 years in a support role or administrative position.
• Comfort with routine administrative tasks and user support.
• Willingness to learn and adapt to new systems.

Responsibilities

• Assist users in resolving common technical issues.
• Handle day-to-day administrative duties.
• Create straightforward solutions to improve efficiency.

Skills

Problem-solving

Clear communication

Customer service orientation

Organizational skills

Multi-tasking

Education

High school diploma

Associate's degree or certificate in IT

Tools

Perspective

SITE

Seerist

Welund

Everbridge

ESRI

Job description

Security Systems Support Technician @Microsoft Corporate

Security Systems Support Technician @Microsoft Corporate

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LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Systems Support Technician to work for Microsoft’s Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing 3 rd party security related systems on Microsoft’s corporate network.Examples include:

· Case Management & Dispatch (Perspective)

· Intelligence aggregation applications (SITE, Seerist, Welund)

· Mass notification (Everbridge)

The Systems Support Technician will play a key role in helping users with everyday technical issues, managing routine administrative tasks, and creating simple solutions to improve efficiency across various systems. This position is ideal for someone who enjoys problem-solving, organizing information, and supporting others in a user-friendly, approachable way.

This position will be located in North America and work remotely with minimal travel required

All candidates must be authorized to work in the USA without sponsorship

COMPENSATION

·Salary $72k to $100k depending on experience

·Benefits include: healthcare, vision, dental, LTD, Life, paid family leave, 401k match

·Time off: 4 weeks vacation, 2 weeks sick time, holidays

JOB OVERVIEW

LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Systems Support Technician to work for Microsoft’s Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing 3 rd party security related systems on Microsoft’s corporate network.Examples include:

· Case Management & Dispatch (Perspective)

· Geospatial mapping (ESRI)

· Intelligence aggregation applications (SITE, Seerist, Welund)

· Mass notification (Everbridge)

The Systems Support Technician will play a key role in helping users with everyday technical issues, managing routine administrative tasks, and creating simple solutions to improve efficiency across various systems. This position is ideal for someone who enjoys problem-solving, organizing information, and supporting others in a user-friendly, approachable way.

This position will be located in North America and work remotely with minimal travel required

All candidates must be authorized to work in the USA without sponsorship

COMPENSATION

·Salary $72k to $100k depending on experience

·Benefits include: healthcare, vision, dental, LTD, Life, paid family leave, 401k match

·Time off: 4 weeks vacation, 2 weeks sick time, holidays

RESPONSIBILITIES

The Systems Support will be responsible for:

User Troubleshooting: Assist users in resolving common issues with multiple systems, ensuring minimal disruption to their work.

Administrative Tasks: Handle day-to-day administrative duties, such as managing user accounts, permissions, and basic data organization.

Simple Solutions Development: Create straightforward solutions—like forms, workflows, or automations—to make processes more efficient.

Training and Support: Provide basic guidance to users on system usage and maintain easy-to-follow records of processes and solutions.

Team Collaboration: Work with other teams to identify opportunities for improving system usage and streamlining tasks.

QUALIFICATIONS

Candidates should have the following to succeed in this role:

Education: High school diploma required; an associate’s degree or certificate in IT, business, or a related field is a plus.

Experience:

·1-2 years in a support role, administrative position, or working with various systems.

·No advanced technical experience needed—just a willingness to learn and adapt.

·Experience and knowledge in security specific tools listed above is a benefit but not required.

Skills:

·Ability to solve everyday user problems with patience and clarity.

·Comfort with routine administrative tasks like organizing data or managing accounts.

·Familiarity with different systems (or readiness to learn them).

·Clear communication for assisting users and documenting solutions.

·Well organized with an ability to prioritize in order to deliver tasks and projects on time and efficiently.

·Experience with multi-tasking and fast paced work environments.

·Strong customer service and service delivery orientation.

·Ability to effectively follow-up with teams and partners to complete tasks and receive required documentation on time.

·Demonstrated strong problem-solvingandcross-functionalcommunicationskills.

·Organized, approachable, and able to work both independently and collaboratively.

REQUIREMENTS

·Work various hours required to align with global projects and teams.This may include early and late hours when required.

·Self-manage and drive progress from a remote work / home office environment.

·Located in the USA and legally allowed to work in the USA.

·Work is fully remote with a potential of 10% travel for major system upgrades, team meetings, issue resolution or other needs.

·English language communication is required for this position.

·As this is a work-from-home position, the person is required to provide a proper work environment for themselves, inclusive of adequate network connection.Must have strong & fast home network for computer user and teleconferencing.Laptop will be provided by LMC.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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