Pearl Technologies Ltd. Looking for IT Support Technician at Remote

Pearl Technologies Ltd.; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that values employee growth and innovation as an IT Support Specialist. In this dynamic role, you'll provide essential desktop support, troubleshoot technical issues, and co-administer the Office 365 platform, ensuring smooth operations for users. Your expertise in IT systems and problem-solving skills will be crucial in maintaining high service standards and collaborating with global IT teams. This position offers the opportunity to contribute to a culture of continuous improvement and innovation while enjoying a supportive work environment that fosters career growth. If you thrive in a fast-paced setting and are passionate about technology, this is the perfect opportunity for you.

Benefits

Competitive Salary

Career Growth

Qualifications

• 2+ years of experience in IT systems supporting Office 365.
• Expert analytical and problem-solving skills required.

Responsibilities

• Provide desktop support and resolve technical issues.
• Co-administer the Office 365 platform and maintain IT policies.

Skills

IT troubleshooting

Microsoft Windows 10

Office 365

SharePoint

Azure Active Directory

IP networking

Interpersonal communication

Problem-solving

Education

Bachelor's degree in IT or related field

Tools

MDM/Intune

Zoom Rooms

Service Provider's proprietary ticketing system

Job description

Description:
Pearl Technologies invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies.

We are currently expanding and looking to add a motivated and experienced IT Support Specialist.

Responsibilities:

1. Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Analyze and resolve or escalate data and voice system problems and requests.
2. Utilize the IT electronic ticketing system, SharePoint, and the Service Provider's proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
3. Configure, troubleshoot, and refresh Windows 10 in a Microsoft network environment on both desktop and laptop computers, network printers, and online O365 applications.
4. Complete moves, adds, and changes, applying appropriate change management processes and communication.
5. Co-administer the cloud-based Office 365 platform, primarily OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook, and Exchange.
6. Configure and deploy device policies through MDM/Intune baseline.
7. Apply existing and assist with the development and documentation of IT policies and procedures.
8. Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software.
9. Maintain conference room audio/visual systems and related equipment (Zoom Rooms).
10. Coordinate work with local facilities and third-party service providers to support IT and infrastructure systems, including network/server gear, battery backup units, and power/data cabling.
11. Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue.
12. Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators to meet or exceed established SLAs.
13. Collaborate with global IT personnel and systems as adopted by the organization.
14. Participate in team meetings and appropriate corporate meetings and activities.
15. Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in the annual review process and delivery.
16. Participate in the continual improvement of standards, processes, and procedures required to deliver high-quality service, auditing, and analyzing systems to ensure security and data integrity.
17. Participate in PCI’s innovation efforts and in teams on innovation initiatives.
18. Perform other duties as assigned.

Requirements:

1. 2+ years of progressive experience in IT systems supporting Office 365.
2. 2+ years’ experience (preferred) in supporting Office 365 including: SharePoint, Teams, Outlook, OneDrive, Groups, Yammer, etc.
3. Experience supporting users in hybrid on-premises and Azure Active Directory (AAD) environment.
4. Expert analytical, problem-solving, and IT troubleshooting skills (desktops, laptops, mobile).
5. Must have experience with Microsoft Windows 10 in a corporate environment.
6. Knowledge of IP networking concepts, Wi-Fi, and remote access technologies.
7. Excellent interpersonal, oral, and written communication skills.
8. Ability to quickly adapt to new situations and changing priorities.
9. Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.

Benefits:

1. Competitive Salary
2. Career Growth

Job Type: Full-time

Work Location: Remote