IT Support Technician

Theuniversityunion; Amarillo (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Apollo MedFlight is seeking a motivated IT support specialist to join the information technology team in Amarillo, TX. The role provides tier-1 support and will guide users through technical and non-technical solutions.

Experience with desktop hardware/software, AD/Exchange, and strong communication skills are required. This full-time position offers benefits and opportunities to grow within a healthcare IT environment.

Qualifications

• High school or equivalent with relevant certifications.
• Experience with Microsoft applications and AD/Exchange.
• Clear written and verbal communication skills.

Responsibilities

• Provide tier-1 IT support via phone, email, and chat.
• Install, troubleshoot, and repair hardware and software for desktops and laptops.
• Escalate unresolved issues to IT specialists and management.
• Administer Active Directory and Exchange accounts.
• Document issues, actions, and resolutions clearly.
• Maintain awareness of system changes and perform updates.
• Participate in after-hours support as needed.

Skills

IT helpdesk

Technical support

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate’s degree (desirable)

CompTIA A+ certification (desirable)

Tools

Active Directory

Exchange (email)

Microsoft Office (Excel/Access)

Documentation

Job description

• Location 5601 I-40,Amarillo, TX, 79109,United States
• Base Pay $16.00 / Hour
• Job Category ADMIN
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

Apollo MedFlight is looking for a motivated candidate to join our Information Technology team. The Ideal candidate will provide tier 1 technical support. Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms.

Duties & Responsibilities

• Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices.
• Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries
• Escalates unresolved problems to IT specialist’s and IT management.
• Administers Active Directory and Exchange (email) accounts.
• Provides end user support for all PC- based applications.
• Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members .
• Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers
• Excellent verbal and written communication with a professional demeanor and polished phone skills.
• Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.
• Participate in after-hours support scheduling.

Requirements

Minimum Qualifications

• High school or equivalent and relevant certifications
• Intermediate knowledge or experience with Microsoft database and spreadsheet applications
• Ability to meet deadlines, and work within a team environment or independently.
• Must have excellent written and verbal communication skills
• Knowledge of Microsoft Applications

Preferred Qualifications

• An Associate’s degree with coursework in computer science, information systems, or a related field is desirable.
• CompTIA A+ certification

Summary

All employment decisions at Apollo are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, childbirth or related medical conditions), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Apollo will not tolerate discrimination or harassment based on any of these characteristics. At Apollo we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Apollo will not discriminate against anyone on the basis of a disability. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Recruiting team at 806.242.0202 or by email at [e-mail].