Communication Specialist

Theuniversityunion; Amarillo (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Apollo MedFlight is seeking a Communication Specialist in Amarillo, TX to manage vital air and ground transport communications. You will coordinate with medical teams, pilots, and ground crews, ensuring swift, accurate dispatch and exceptional customer service.

Under the Communications Center Manager, you will handle requests, operate telecom equipment, and maintain liaison across teams to guarantee patient safety and timely transport operations.

Qualifications

• Experience in dispatching with high volume
• Excellent phone and customer service skills
• Radio communications experience
• Able to multi-task and remain calm under pressure
• Possess a valid driver license
• Excellent computer and data entry skills
• Competency in reading different types of maps and familiarity with the geographic regions serviced
• High School diploma or equivalent required
• Ability to obtain IAMTCS Certified Flight Communicator
• Current knowledge of FCC regulations relating to EMS, Law Enforcement, and Fire
• Working knowledge and practical application of telecommunication systems associated with Public Safety

Responsibilities

• Communicate all requests for air and ground transport to appropriate personnel.
• Operate all telecommunication equipment associated with air transport.
• Facilitate the appropriate utilization of air and ground medical resources.
• Coordinate all flight following and ground transport tracking for all Apollo Aircraft and Ground Transport Units.
• Relay patient reports to hospitals and schedules ground ambulances for patient transfers to hospitals.
• Act as a liaison for all transports.
• Uphold Apollo policies and procedures.

Skills

Communication

Customer service

Radio communications

Multitasking

Data entry

Maps reading

Driver's license

Education

High school diploma

IAMTCS Certified Flight Communicator (desired)

Tools

FCC regulations knowledge

Job description

• Location 5601 I-40,Amarillo, TX, 79109,United States
• Base Pay $21.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Jared Shipley
• Phone [phone]

Description

Are you a skilled communicator with a passion for making a difference? Do you thrive in high-pressure situations and excel at coordinating critical operations? Apollo MedFlight is seeking a dedicated Communication Specialist to be a vital part of our life-saving mission in Amarillo, Tx.

Apollo MedFlight is a premier air medical transport company dedicated to providing exceptional patient care during the most challenging times. As a Communication Specialist, you'll be at the heart of our operations, ensuring seamless coordination between medical teams, pilots, and ground personnel.

Why Apollo?

• Meaningful Impact:Every day, you'll play a crucial role in helping to save lives. Your communication skills will directly contribute to successful patient outcomes, making a lasting impact on individuals and families.
• Cutting-Edge Technology:You'll have access to state-of-the-art communication and dispatch systems, allowing you to effectively manage operations and respond to emergencies with precision.
• Collaborative Environment:Join a dynamic team of professionals who are passionate about what they do. You'll work closely with highly skilled medical and aviation experts, fostering an environment of learning and growth.

Under the regular guidance of the Communications Center Manager, the Communication Specialist has primary responsibility for the general operations and success of the communication/dispatch center. Essential functions include receiving and dispatching all requests for air and ground transport across all bases, facilitating regular communication and coordination between clinical and aviation personnel, and delivering superior customer service to customers and employees of Apollo MedFlight.

A day in the life:

• Communicate all requests for air and ground transport to appropriate personnel.
• Operate all telecommunication equipment associated with air transport.
• Facilitate the appropriate utilization of air and ground medical resources.
• Utilize various types of maps to expeditiously process transport request.
• Coordinate all flight following and ground transport tracking for all Apollo Aircraft and Ground Transport Units.
• Relay patient reports to hospitals and schedules ground ambulances for patient transfers to hospitals.
• Act as a liaison for all transports.
• Perform general secretarial and housekeeping duties.
• Assist the office staff at Apollo in any assigned task that may be required.
• Uphold Apollo policies and procedures.
• Create and maintain meaningful internal and external relationships.

Requirements

The Background we are looking for:

• Experience in dispatching with high volume
• Excellent phone and customer service skills
• Radio communications experience
• Able to multi-task and remain calm under pressure
• Possess a valid driver license
• Excellent computer and data entry skills
• Competency in reading different types of maps and familiarity with the geographic regions serviced
• High School diploma or equivalent required
• Ability to obtain International Association of Medical Transport Communications Specialists (IAMTCS) Certified Flight Communicator
• Current knowledge of F.C.C. regulations relating to EMS, Law Enforcement, and Fire
• Working knowledge and practical application of telecommunication systems associated with Public Safety

Mu s t be able to work 12 hr. shifts, days, nights, weekends, and holidays

Summary

DISCLAIMER

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time. The scope of the job may change as necessitated by business demands.

The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Equal Employment Opportunity Statement

Apollo MedFlight is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Anti-Discrimination & Harassment Statement

Apollo MedFlight is committed to maintaining a workplace free from discrimination, harassment, and retaliation. We prohibit unlawful discrimination or harassment of any kind and expect all employees to conduct themselves in a professional and respectful manner. Any violations of this policy will be addressed promptly and appropriately.

Reasonable Accommodation Statement

Apollo MedFlight provides reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, in accordance with applicable laws. If you require assistance or accommodation during the application process or while performing the essential functions of a position, please contact Human Resources.