IT Support Technician

Vertage; El Paso (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Vertage in El Paso, TX is seeking an IT Support Specialist to identify and resolve technical issues for local and remote staff, and to become the SME for software applications and endpoint configurations. You will perform routine field equipment servicing and on-site activities related to installation, repair, management and maintenance.

You will manage onsite IT assets, inventory and imaging, track assets in the ITAM database, and ensure timely resolution of incidents within SLA.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 2–4 years of related IT experience.
• Ability to communicate clearly, both written and verbal.
• Strong organizational skills and the ability to multi-task in a medium-size business.

Responsibilities

• Identify, research, resolve technical issues for local and remote staff.
• Become the subject matter expert for software applications and end point configurations.
• Conduct routine equipment servicing out in the field.
• Perform on-site activities related to installation, repair, management and maintenance.
• Manage onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
• Track IT assets and maintain updated information in the ITAM database.
• Document, track, and monitor problems to ensure timely resolution within SLA.
• Provide written updates for problem resolution in the ticketing system and knowledge bases.
• Escort vendors inside data rooms and ensure changes and safety precautions followed.
• Assist in maintaining and updating software applications and desktop configurations to ensure compliance.
• Work with other IT departments and vendors to resolve issues or implement new technologies.
• Perform technology upgrades and refreshes.
• Assist in tracking and completing tickets pertaining to application, network, and system issues.
• Administer user accounts and permissions to various applications.
• Serve as technical liaison between program staff and IT.
• Perform other duties as assigned by management.

Skills

Communication skills

Multi-tasking

Organizational skills

Customer service

Education

High School Diploma or GED

2-4 years IT experience

Tools

Ticketing system

ITAM database

End point configurations

Job description

• Identify, research, resolve technical issues for local and remote staff.
• Become the subject matter expert for various software applications and end point configurations for the business.
• Conduct routine equipment servicing out in the field.
• Perform on-site activities, related to installation, repair, management and maintenance.
• Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
• Track IT Assets and maintain updated information in the appropriate ITAM database.
• Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.
• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.
• Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
• Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
• Perform technology upgrades and refreshes.
• Assist in tracking and completing tickets pertaining to application, network, and system issues.
• Administer user accounts and permissions to various application, as well as client software.
• Serve as technical liaison between program staff and IT.
• Perform other duties as assigned by management.

Education/Requirements:

• High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree.
• Minimum of 2-4 years of related IT experience.
• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
• Strong organizational skills and ability to multi-task in a medium-size business environment.
• Performs other duties as may be assigned by management.

Physical Requirements:

• Ability to sit for up to 80% of time
• Ability to lift up to 40 pounds required