IT Support & Tech Ops Specialist (Hybrid Role)

NetVendor, Inc.; Tualatin, Northern (OR, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA/DCSA

Disability insurance

Paid time off

Paid holidays

Maternity leave

401(k) with company match

Employee Assistance Program

Job summary

NetVendor, Inc. is seeking an IT Support Specialist to maintain technology assets and provide employee tech support. You will manage workstations, servers, and networking gear, install hardware/software, and help evaluate new tech solutions.

You’ll start in our Tualatin office at 5 AM, with 90 days in-office, then potential hybrid work after manager approval. You’ll assist with procurement, provisioning laptops, user accounts, and security policy adherence, and contribute to efficiency projects

Qualifications

• Advanced level of experience with administering Windows, MacOS, cloud IT, and networks.
• Familiarity with administering and deploying security and governance tools such as Endpoint Protection and Mobile Device Management.
• Strong written and oral communication skills.
• Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems.
• Ability to work collaboratively with a growing team to accomplish short- and long-term project goals
• Highly organized, efficient, and able to work on multiple projects concurrently.
• Ability to use creativity in solving complex problems.

Responsibilities

• Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone.
• Address user tickets regarding hardware, software, peripherals, and networking.
• Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software.
• Procure, configure, and deploy computer workstations for team members.
• Maintain computer and technology inventory assets.
• Evaluate new technologies for the business and manage implementation.
• Assist in monitoring the activities and performance of third-party information technology vendors, as directed by the Head of IT, to ensure they perform their contractual obligations, security requirements, and service level agreements.
• Track and document adherence to our information security policies as evidence for security audits.
• Onsite coverage for IT issues faced by NetVendor staff
• Additional responsibilities as assigned.

Skills

Windows Administration

MacOS Administration

Cloud IT

Networking

Education

Bachelor's Degree in Information Technology

Tools

Endpoint Protection

Mobile Device Management

Job description

NetVendor, Inc. is seeking an IT Support Specialist to maintain technology assets and provide employee tech support. You will manage workstations, servers, and networking gear, install hardware/software, and help evaluate new tech solutions.

You’ll start in our Tualatin office at 5 AM, with 90 days in-office, then potential hybrid work after manager approval. You’ll assist with procurement, provisioning laptops, user accounts, and security policy adherence, and contribute to efficiency projects