Help Desk Support Tech II: On-Site IT & Networking

Silvi Concrete Products; Fallsington (Bucks County); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

401K

Pension

Disability insurance (short-term)

Disability insurance (long-term)

Life Insurance

Tuition reimbursement

Overtime as needed

Job summary

Silvi Materials is seeking a Help Desk Support Technician II to provide on-site IT support at our Fairless Hills location. You will troubleshoot Windows and macOS, manage tickets, and support infrastructure components across multiple sites in the region.

Ideal candidates have an associate degree, CompTIA A+, strong documentation skills, and the ability to mentor junior technicians. This full-time role offers comprehensive benefits and opportunities for growth within a stable, expanding company.

Qualifications

• Associate degree in IT or a related field.
• CompTIA A+ certification is required.
• 3–5 years of IT support experience at service desk or desktop level.
• Strong knowledge of Windows operating systems.
• Excellent written and verbal communication with good documentation.

Responsibilities

• Provide on-site helpdesk support for local and remote Silvi locations.
• Troubleshoot Windows and macOS, identify root causes and implement fixes.
• Own ticket lifecycle from creation to resolution with status updates.
• Support batching and operational software; coordinate with vendors as needed.
• Configure and install network components (firewalls, Wi‑Fi, switches, VLANs).
• Build books for the helpdesk knowledge base and document deployments.
• Build, deploy, and maintain outdoor kiosk systems and truck‑scale hardware.
• Maintain IT asset inventory and keep work areas organized.
• Assist Helpdesk team and mentor junior technicians.
• Travel to remote Silvi locations within the region.

Skills

Windows OS

CompTIA A+

Networking

Troubleshooting

Documentation

Team collaboration

Driver's license

Education

Associate’s degree in Information Technology

Tools

PC Imaging

Firewall configuration

Helpdesk software

Active Directory

Job description

Silvi Materials is seeking a Help Desk Support Technician II to provide on-site IT support at our Fairless Hills location. You will troubleshoot Windows and macOS, manage tickets, and support infrastructure components across multiple sites in the region.

Ideal candidates have an associate degree, CompTIA A+, strong documentation skills, and the ability to mentor junior technicians. This full-time role offers comprehensive benefits and opportunities for growth within a stable, expanding company.