IT Support Technician I - Growth, Perks & Development

NFM; Cedar Park (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Same day pay

Competitive pay raises

Inclusive culture

Health & dental insurance

Paid holidays

Staff discount

Career development

Volunteer opportunities

Tuition reimbursement

401(k) match

Job summary

Nebraska Furniture Mart (NFM) is seeking an IT Support Technician I to assist Retail store staff and Home Office teams with hardware, software, and application issues. You will provide exceptional customer service while diagnosing problems and coordinating solutions.

Responsibilities include installation, configuration, troubleshooting, preventive maintenance, and clear communication with supervisors. This role supports a fast-paced, customer-focused environment at NFM locations.

Qualifications

• Associate degree in Information Systems or PC/diagnostic repair or equivalent experience.
• 0–2 years experience with communications devices and computer hardware; installation, diagnosis and repair.
• Basic understanding of operating systems on end-user devices and their relation to applications and networks.

Responsibilities

• Assist staff with installation, setup, and ongoing usability of POS/Desktop/Telephone devices and peripherals.
• Diagnose equipment issues, analyze problems, and perform repairs.
• Provide preventive maintenance and update service tickets with actions taken.
• Communicate status of open issues with Manager and staff.
• Test equipment to determine why issues occur and perform repairs.

Skills

Customer service

Troubleshooting

Hardware knowledge

Education

Associate degree in IS or PC repair

Relevant experience

Job description

Nebraska Furniture Mart (NFM) is seeking an IT Support Technician I to assist Retail store staff and Home Office teams with hardware, software, and application issues. You will provide exceptional customer service while diagnosing problems and coordinating solutions.

Responsibilities include installation, configuration, troubleshooting, preventive maintenance, and clear communication with supervisors. This role supports a fast-paced, customer-focused environment at NFM locations.