IT Support Technician II

Nebraska Furniture Mart Inc.; Cedar Park (TX); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Same day pay

Competitive pay

Staff discount

Job summary

Nebraska Furniture Mart is seeking an IT Support Technician II in Cedar Park, TX to deliver excellent customer service to retail staff and mentor junior technicians while troubleshooting hardware, software and applications issues.

You’ll install, move and configure devices, analyze failures, perform preventive maintenance and maintain clear ticket records. The role requires some night/weekend hours and pre-employment screening.

Qualifications

• Associate’s degree in Information Systems or PC/computer diagnosis and repair, or equivalent experience.
• 2 years’ experience with communications devices and computer hardware; installation, diagnosis and repair.
• Working toward Comp TIA A+ Certification; Net+ certification preferred.
• ServiceNow experience preferred.
• Knowledge/experience administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred.
• Experience in supporting Windows and Apple products in an enterprise is a plus.
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity for routine tasks.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening including, but isn’t limited to, criminal background check.

Responsibilities

• Assist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications.
• Examine: Determine why equipment is not working by analyzing the situation and performing repairs.
• Prevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed.
• Communicate: Share status of open issues with Manager, Solution Center and staff.
• Test: Move and install equipment within a mutually agreed upon time and assess to ensure it’s fully operational.

Skills

Customer service

Hardware support

Windows support

Apple support

Citrix XenDesktop

IGEL Thin Clients

Education

Associate’s degree in Information Systems

Tools

ServiceNow

IGEL Thin Clients

Citrix XenDesktop/XenApp

Net+ Certification

Job description

Cedar Park, 2100 NFM Drive, Cedar Park, Texas, United States of America

Job Description

Posted Thursday, August 20, 2026 at 6:00 AM

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $27.57-34.19 hourly

Job Description: Your Piece of the Puzzle

As NFM’s I.T. Support Technician II you will deliver excellent customer service to our retail store-level and home office staff and mentor I.T. Support Technician I staff while providing technical support for all hardware, software and applications problems.

Job Duties: A Day in the Life

• Assist : Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
• Examine : Determine why equipment is not working by analyzing the situation and performing repairs
• Prevent : Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
• Communicate : Share status of open issues with Manager, Solution Center and staff
• Test : Move and install equipment within a mutually agreed upon time and assess to ensue it’s fully operational

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
• 2 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
• Working toward Comp TIA A+ Certification: Net+ Certification is preferred
• ServiceNow experience preferred
• Knowledge or experience in administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred
• Experience in supporting Windows and Apple products in an enterprise is a plus
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health,dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

Cedar Park, 2100 NFM Drive, Cedar Park, Texas, United States of America