IT Operations Support Lead

Tier4 Group; Marietta (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

Office space

Job summary

Tier4 Group in East Cobb (near the Battery) seeks an IT Support Lead to blend hands-on technical work with people leadership. You’ll guide a small team handling Tier 1–3 issues and influence processes as the company scales, with an onsite, five-days-per-week schedule.

You will drive continuous improvement, manage escalations, and partner with vendors to ensure fast, reliable service while owning a path to permanent placement.

Qualifications

• Solid foundation with Windows, O365, Intune, Autopilot, AD, identity management, networking basics, VPN.
• Experience leading or mentoring within IT support or service desk environments.
• Strong customer-first mindset and excellent communication skills.
• Ability to juggle multiple priorities in a dynamic, fast-moving environment.
• Strong organization and follow-through.

Responsibilities

• Lead day-to-day support operations for Tier 1–3 issues and requests.
• Prioritize tickets, manage escalations, and ensure timely high-quality support.
• Oversee endpoint setup, troubleshooting, updates, and standards.
• Keep hardware/software assets organized and up to date.
• Refine processes, improve knowledge articles, and drive left-shift improvements.
• Track service performance and share insights to optimize workflow.
• Collaborate with IT groups and vendors to resolve issues quickly.

Skills

Leadership

Windows

O365

Intune

AD

VPN

Networking basics

Tools

ITSM platform

M365

Exchange

OneDrive

SharePoint

Job description

IT Support Lead

Location: East Cobb (near the Battery)

Onsite: 5 days per week, 6 Month Contract to Hire

Were working with a growing organization thats looking for an IT Support Lead whos ready for that next step - someone who wants to lead, improve processes, and help shape the support experience as the company continues to scale. If you love mixing hands‑on technical work with people leadership, enjoy solving problems that actually make someones day easier, and want more ownership than youd get in a large, rigid environment, we would love to hear from you!

What Youll Do

• Lead day‑to‑day support operations and guide a small-but-mighty team handling Tier 1, 2 and 3 issues and service requests.
• Keep work flowing smoothly: prioritizing tickets, managing escalations, and ensuring users get timely, high‑quality support.
• Oversee endpoint support device setup, troubleshooting, updates, and standards.
• Keep hardware and software assets organized and up to date.
• Help drive continuous improvement by refining processes, improving knowledge articles, and identifying opportunities to shift left.
• Track service performance and share insights to help the team operate smarter.
• Partner with other IT groups and vendors to keep things running smoothly and quickly resolve user issues.

What You Bring

• A solid technical foundation with common end‑user technologies (Windows, O365, Intune, Autopilot, AD, identity management, networking basics, VPN, etc.).
• Experience leading or mentoring within an IT support or service desk environment.
• A strong customer‑first mindset and excellent communication skills.
• Ability to juggle multiple priorities in a dynamic, fast‑moving environment.
• Strong organization and follow‑through.

Bonus points for:

• Experience working with offshore/global support resources.
• M365, Exchange, OneDrive, Sharepoint
• Familiarity with any ITSM platform.
• Certifications like ITIL, CompTIA, or Microsoft.
• Prior experience in an enterprise or multi‑site environment.

This is a contract-to-hire opportunity with loads of upside and amazing benefits as a perm employee. Excellent benefits including full suite of medical, dental, vision, 401(k) with a match, robust PTO, class A office space and much, much more!