Remote IT Support Specialist — Secure, Smooth Operations

Special Health Resources; Longview (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Special Health Resources in Longview, TX seeks an IT Support Specialist to maintain, configure, and support our technology infrastructure. You will provide first-line end-user assistance, diagnose hardware and software issues, perform system updates, and ensure security measures are in place.

The role emphasizes documentation, remote and on-site support, and collaboration with the IT team to implement policies. Relevant certifications such as CompTIA A+ or MCITP are a plus.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Certifications such as CompTIA A+, MCITP, or equivalent are a plus.

Responsibilities

• User Support: Provide first-level technical support to end-users, addressing hardware and software issues promptly and efficiently.
• Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, software applications, and other IT equipment.
• System Maintenance: Conduct regular maintenance tasks, updates, and system patches to ensure optimal performance and security.
• Documentation: Maintain accurate records of IT support activities, issues, and resolutions. Create and update documentation for user guides and troubleshooting procedures.
• Collaboration: Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.
• Training: Provide training to end-users on the use of hardware, software, and other IT tools to enhance overall IT literacy within the organization.
• Hardware and Software Management: Manage hardware and software inventory, including procurement, installation, and configuration.
• Security: Implement and enforce security measures to safeguard IT infrastructure, data, and sensitive information.
• Remote Support: Provide remote support for users working in various locations, ensuring consistent IT services.

Skills

IT Support

Troubleshooting

Customer service

Education

CompTIA A+

MCITP

Job description

Special Health Resources in Longview, TX seeks an IT Support Specialist to maintain, configure, and support our technology infrastructure. You will provide first-line end-user assistance, diagnose hardware and software issues, perform system updates, and ensure security measures are in place.

The role emphasizes documentation, remote and on-site support, and collaboration with the IT team to implement policies. Relevant certifications such as CompTIA A+ or MCITP are a plus.