IT Support & Systems Specialist

TP-Link NA; Irvine, Northern (CA, KY); Hybrid; USD 75,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k contributions

Paid vacation

Paid holidays

Pay raises

Wellness benefits

Team events

Job summary

TP-Link Systems Inc. in Irvine, CA invites an IT Support Analyst to own day-to-day IT needs, from software/hardware support to onboarding, asset tracking, and Microsoft 365 administration. You’ll be the go-to for end-user support and for keeping systems secure and productive across the business.

The role covers IT operations, vendor coordination, and project involvement, with focus on Windows/macOS, Intune, Entra ID, and 365 services, plus a benefits package including health insurance and 401k.

Qualifications

• 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
• Experience managing Microsoft 365 licenses, mailboxes, distribution groups, and shared mailboxes.
• Experience with Microsoft Intune, Windows Autopilot, and endpoint management.
• Familiarity with Microsoft 365 administration and user management.
• 3+ years of IT support or IT operations experience in a business or enterprise environment.
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications.
• Familiarity with IT asset management and lifecycle management best practices.
• Basic understanding of networking concepts, including TCP/IP, switches, Wi‑Fi, and VoIP systems.
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems).
• Experience supporting Warehouse Management Systems (WMS), ERP, CRM or logistics‑related systems is a plus.
• Basic PowerShell scripting knowledge is a plus.
• Strong organizational, documentation, and communication skills.
• Ability to manage multiple tasks and projects simultaneously in a fast‑paced environment.
• Ability to work independently while coordinating with cross‑functional teams and vendors.

Responsibilities

• IT Operations & Process Management: manage incidents, requests, and change activities.
• Document IT procedures and troubleshooting guides.
• Create and maintain user guides and internal support docs.
• Provide general IT support for end users (software/hardware).
• Handle new hire onboarding, device provisioning, and IT orientation.
• Maintain IT asset inventory (laptops, monitors, peripherals, licenses).
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID.
• Manage user lifecycles, mailboxes, groups, and license assignments.
• Troubleshoot 365 service issues and end-user collaboration tools.
• Monitor 365 service health and notifications.
• Assist with tenant configuration, policy management, and optimization.
• Support mail administration, mail flow rules, shared mailboxes, distribution groups.
• Track IT services and subscriptions (Internet, telecom, software like Adobe, hosting, cloud).
• Infrastructure & Systems Support: first-level for servers/VMs/network; escalate.
• Vendor & Project Coordination: collaborate with vendors for hardware, IT service delivery.
• Participate in IT system projects as coordinator/PM.
• Coordinate with internal teams and external vendors to ensure delivery.

Skills

365 Admin

OS Troubleshooting

Asset management

Vendor Coordination

ITSM Tools

PowerShell Basics

Tools

Intune

Autopilot

PowerShell

Exchange Admin Center

Entra Admin Center

Job description

TP-Link Systems Inc. in Irvine, CA invites an IT Support Analyst to own day-to-day IT needs, from software/hardware support to onboarding, asset tracking, and Microsoft 365 administration. You’ll be the go-to for end-user support and for keeping systems secure and productive across the business.

The role covers IT operations, vendor coordination, and project involvement, with focus on Windows/macOS, Intune, Entra ID, and 365 services, plus a benefits package including health insurance and 401k.