IT Support & Systems Engineer

gssi; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

gssi is looking for an IT Support Specialist to provide primary support for a variety of technical issues in Nashua, New Hampshire. The ideal candidate will resolve service requests via Salesforce Cases, focusing on email, hardware, Microsoft Office, and networks.

This role includes responsibilities such as managing server backups, documenting procedures, and supporting IT projects. Proficiency in various systems and strong communication skills are essential for success in this position.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Basic knowledge of DNS and DHCP.
• Experience with ERP and CRM systems.

Responsibilities

• Resolve service requests for end-user issues.
• Assist with Active Directory administration and user account management.
• Document technical procedures and maintain a knowledge base.

Skills

Troubleshooting skills

Windows OS proficiency

Active Directory knowledge

Networking skills

Interpersonal communication

Scripting languages familiarity

Education

Associate's or Bachelor's Degree in Computer Science

Tools

Salesforce

Infor Visual Manufacturing

VMware

Hyper-V

AWS

Azure

Job description

gssi is looking for an IT Support Specialist to provide primary support for a variety of technical issues in Nashua, New Hampshire. The ideal candidate will resolve service requests via Salesforce Cases, focusing on email, hardware, Microsoft Office, and networks.

This role includes responsibilities such as managing server backups, documenting procedures, and supporting IT projects. Proficiency in various systems and strong communication skills are essential for success in this position.