Services and Support Coordinator

eTeam; Nashua (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

eTeam in Nashua, NH seeks a Services and Support Coordinator for a 24-month assignment. The role emphasizes administrative tasks, data entry, and ensuring contractual obligations are met through close communication with customers and internal teams.

Responsibilities include documenting processes, maintaining data systems, and resolving customer issues. The ideal candidate will have 3+ years of experience, strong MS Office skills, and the ability to analyze reports while providing responsive

Qualifications

• Minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills with internal and external customers.
• Attention to detail, ability to multitask and stay organized.
• Understanding of contract requirements and processes.
• Ability to document processes and work instructions.
• Ability to work with reports and perform data analysis.
• Team-oriented with responsive customer service despite interruptions.
• Candidate must pass a background check.

Responsibilities

• W(or)ks on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service / support requests varying in scope and complexity.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Data analysis

Documentation

Contract knowledge

Tools

Windows OS

Microsoft Outlook

Microsoft Teams

Microsoft Excel

DB tracking systems

Job description

Job Title: Services and Support Coordinator
Duration: 24 months
Location: Nashua, NH

Duties:

• Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service / support requests varying in scope and complexity.

Skills:

• Typically, minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
• Based on customer requirements, candidate must be able to pass a background check.