IT Systems & Infrastructure Specialist

University of Georgia; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Georgia is seeking an IT Support & Infrastructure Associate to provide frontline technical support and maintain technology infrastructure for Auxiliary Services. The role covers desktop and device support, network-related tasks, and collaboration on security systems.

This entry-level position emphasizes customer service, problem solving, and adaptability, with a 40-hour work week and opportunities for professional development within a large university IT environment.

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Strong problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer service mindset with organization and attention to detail.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
• Diagnose and resolve hardware, software, connectivity, and account-related issues.
• Assist users with technology adoption, system integrations, and day-to-day technical needs.
• Document technical procedures and contribute to knowledge base.

Skills

Problem solving

Communication

End-user support

Customer service

Organizational skills

Independent worker

Team collaboration

Relationship building

Willingness to learn

Technical curiosity

Education

High school diploma

2 years related experience

Tools

Windows OS

PC hardware

Networking basics

Microsoft 365

Security basics

Video surveillance

Job description

The University of Georgia is seeking an IT Support & Infrastructure Associate to provide frontline technical support and maintain technology infrastructure for Auxiliary Services. The role covers desktop and device support, network-related tasks, and collaboration on security systems.

This entry-level position emphasizes customer service, problem solving, and adaptability, with a 40-hour work week and opportunities for professional development within a large university IT environment.