IT Support Operations Lead

University of Georgia; Athens (GA); On-site; USD 68,000 - 73,000; Full time

Job summary

The University of Georgia is seeking an IT Support Operations Manager in Athens to lead Tier 1 help desk operations, coordinate major IT projects, and drive continuous improvement across IT and facilities management. The role includes staff recruitment, training, and mentoring to ensure high‑quality user support.

The position emphasizes procurement and asset management via UGAMart, cross‑functional collaboration with vendors and stakeholders, and strong governance for IT operations.

Qualifications

• Bachelor's degree in related field or equivalent with 8 years of professional IT experience.
• Experience in higher education or public sector IT operations.
• Familiarity with UGA procurement and compliance processes.
• Demonstrated success leading IT projects and process improvements.

Responsibilities

• Recruit, schedule, and guide Tier 1 helpdesk staff and student workers.
• Deliver Tier 1 IT support, prioritize tickets, and escalate issues as needed.
• Manage password vaults and access controls for supported systems.
• Guide significant IT projects, migrations, deployments, and integrations.
• Oversee UGAMart procurement and asset/inventory management; monitor IT spending.

Skills

IT operations

Leadership

Procurement

Project management

Documentation

Stakeholder engagement

Reporting tools

Education

Bachelor's degree in related field

Tools

Qlik

Smartsheet

Job description

The University of Georgia is seeking an IT Support Operations Manager in Athens to lead Tier 1 help desk operations, coordinate major IT projects, and drive continuous improvement across IT and facilities management. The role includes staff recruitment, training, and mentoring to ensure high‑quality user support.

The position emphasizes procurement and asset management via UGAMart, cross‑functional collaboration with vendors and stakeholders, and strong governance for IT operations.