IT Operations & Support Manager

The University of Georgia; Athens (GA); On-site; USD 68,000 - 73,000; Full time

Job summary

The University of Georgia is seeking an IT Support Operations Manager in the Athens area. The role leads Tier 1 help desk operations, drives project delivery, and oversees procurement and asset management to ensure a strong customer experience.

Qualifications include a bachelor’s degree or equivalent with 8 years of professional IT experience, plus experience in higher education IT operations or public sector contexts.

Qualifications

• Bachelor’s degree in a related field or equivalent and 8 years of professional experience.

Responsibilities

• Lead Tier 1 help desk operations and staff development.
• Manage and deliver IT projects and migrations; coordinate with stakeholders.
• Oversee procurement, asset management, and IT budget monitoring.

Skills

Higher-education IT ops

IT project leadership

Procurement familiarity

Education

Bachelor’s degree or equivalent + 8 years experience

Tools

Qlik

Smartsheet

Job description

The University of Georgia is seeking an IT Support Operations Manager in the Athens area. The role leads Tier 1 help desk operations, drives project delivery, and oversees procurement and asset management to ensure a strong customer experience.

Qualifications include a bachelor’s degree or equivalent with 8 years of professional IT experience, plus experience in higher education IT operations or public sector contexts.