IT Support Technician

Kasa Companies; Salina (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Kasa Companies, Inc. in Salina, KS seeks an IT Support Specialist to keep our technology running smoothly and to assist staff with daily tech tasks. The role emphasizes proactive problem solving, hardware and software support, and strong communication within a collaborative team.

Ideal candidates will handle helpdesk duties, device setup, network configuration, and routine maintenance while safeguarding data security and compliance across the organization.

Qualifications

• Proven IT support experience required.
• Strong hardware, software and network troubleshooting skills.
• Bachelor's degree in information technology, computer science or related field preferred.

Responsibilities

• Provide helpdesk support via phone, remote access or site visits.
• Set up and support computers, printers, scanners, phones and other endpoint equipment.
• Set up and support network equipment, wireless, video conferencing and telecommunication gear.
• Respond to IT issues including hardware maintenance and software troubleshooting.
• Maintain records/logs of repairs and maintenance schedules.
• Coordinate daily IT activities with staff and vendors to meet IT goals.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Data security

Communication

Time management

Teamwork

Education

Bachelor's degree in IT / CS

Tools

Windows Server

Virtualization

Remote access tools

Job description

Location: Salina, KS

We are seeking a dedicated IT Support Specialist to join our dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of our technology infrastructure while supporting staff in their daily tasks. The ideal candidate will be proactive, detail-oriented, and committed to ensuring optimal use of hardware, software, and related systems across the organization.

Key Responsibilities

• Provide technical assistance and support to staff members regarding hardware, software, and network issues
• Monitor system functionality to identify and resolve potential problems proactively
• Maintain data handling practices to ensure security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

Skills and Qualifications

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in information technology, Computer Science, or a related field preferred

Primary Duties and Responsibilities

• Provide helpdesk and technical support either by phone, remote access, or site visits
• Set up and support computers, printers, scanners, phones and other endpoint equipment for users
• Set up and support network equipment, wireless, video conferencing and telecommunication equipment
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, software and hardware
• Install and configure appropriate software and functions according to specificationsProvide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
• Consult with vendors and clients to integrate and update company technology
• Other duties may be assigned that require other qualifications, physical demands, and/or work environment

Preferred Skills and Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Experience in Windows Server/virtual environment

Key Responsibilities

• Provide technical assistance and support to staff members regarding hardware, software, and network issues
• Monitor system functionality to identify and resolve potential problems proactively
• Maintain data handling practices to ensure security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

Skills and Qualifications

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in information technology, Computer Science, or a related field preferred

IT Support Technician

Primary Duties and Responsibilities

• Provide helpdesk and technical support either by phone, remote access, or site visits
• Set up and support computers, printers, scanners, phones and other endpoint equipment for users
• Set up and support network equipment, wireless, video conferencing and telecommunication equipment
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, software and hardware
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
• Consult with vendors and clients to integrate and update company technology
• Other duties may be assigned that require other qualifications, physical demands, and/or work environment

Preferred Skills and Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Experience in Windows Server/virtual environment

Candidates must be authorized to work in the United States without current or future employer sponsorship; this position is not eligible for visa sponsorship (including H-1B or candidates who will require sponsorship after OPT.