IT Support Specialist – Windows, Office 365 & Hardware

Aisin Corporation; Alabama; On-site; USD 55,000 - 65,000; Full time

Job summary

Qualifications

• Bachelor's degree in Computer Science or related field.
• 0-2 years of experience.
• Experience in IT support and service desk is a plus.

Responsibilities

• Provide technical support to team members.
• Perform software and hardware installations.
• Set up new devices including computers, printers, and other office equipment.
• Troubleshoot network account issues and perform account maintenance.
• Troubleshoot and repair software and hardware issues.
• Provide training and assistance for technical issues.
• Perform secondary phone administration.
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software.
• Provide after-hours support as needed.
• Provide technical documentation and training to users.
• Manage Oracle support.
• Assist with IS security.
• Manage Service Desk tickets.
• Assist with IS hardware support and installation.

Skills

Communication

Problem solving

Customer service

Microsoft Office

Networking basics

Workload prioritization

Maintenance scheduling

Log maintenance

Device inventory

Windows & O365

VMware

Education

Bachelor's degree in Computer Science or related field

Tools

PowerShell

VMware

Veeam

AWS

Oracle E

Job description