IS Specialist

Aisin Corporation; Alabama; On-site; USD 55,000 - 65,000; Full time

Job summary

Qualifications

• Bachelor's degree in Computer Science or related field.
• 0-2 years of experience.
• Experience in IT support and service desk is a plus.

Responsibilities

• Provide technical support to team members.
• Perform software and hardware installations.
• Set up new devices including computers, printers, and other office equipment.
• Troubleshoot network account issues and perform account maintenance.
• Troubleshoot and repair software and hardware issues.
• Provide training and assistance for technical issues.
• Perform secondary phone administration.
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software.
• Provide after-hours support as needed.
• Provide technical documentation and training to users.
• Manage Oracle support.
• Assist with IS security.
• Manage Service Desk tickets.
• Assist with IS hardware support and installation.

Skills

Communication

Problem solving

Customer service

Microsoft Office

Networking basics

Workload prioritization

Maintenance scheduling

Log maintenance

Device inventory

Windows & O365

VMware

Education

Bachelor's degree in Computer Science or related field

Tools

PowerShell

VMware

Veeam

AWS

Oracle E

Job description

Essential Duties & Responsibilities

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

Knowledge, Skills & Abilities

• Effective written and verbal communication skills with internal and external contacts
• Strong problem-solving skills to analyze the root cause of software and technical issues
• Strong customer service skills
• Strong Microsoft Office skills
• Basic networking knowledge
• Ability to manage and prioritize workload
• Ability to develop maintenance schedules in consideration of user uptime
• Ability to maintain logs and records of repairs and scheduled maintenance
• Device inventory tracking and replenishment while maintaining budgets
• Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E

Qualifications

Bachelor's degree in Computer Science or a related field

0-2 years of experience

Salary Range

55,000 - 65,000

About

AISIN offers a variety of health and wellbeing benefit programs. Benefit options include Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation and holidays, tuition assistance programs, employee assistance program, vehicle discounts and more.

Equal Employment Opportunity Statement

The policy of AISIN is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, physical or mental disability, sexual orientation, gender identity/expression, veteran status or any other characteristic protected by federal law. Additionally, AISIN is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search, email us at [e-mail] or call us at (734)-453-5551. Please provide a description of the specific accommodation you are requesting as well as the job title of the position for which you are applying.

Diversity Statement

AISIN is committed to workforce diversity, creating equity and advancing a culture of inclusion in which every team member is treated fairly and with respect. Our inclusive work environment brings together a variety of backgrounds, skills, education and perspectives. Attracting and retaining a diverse and inclusive workforce requires that everyone have an equal opportunity to participate, contribute, and advance.