IT Support Technician II — Windows, AD & 365 Champion

AerSale, Inc.; Millington (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

ESPP

Education Reimbursement

Referral Program

Paid Holidays

Paid Time-Off

Job summary

AerSale, Inc. is seeking an IT Support professional to provide Level 1/2 help desk assistance for desktop, mobile devices, and peripherals.

You will troubleshoot Windows, Microsoft 365, email and app issues, and diagnose hardware, software, and network problems for users across multiple locations. Ideal candidates have 3–5 years of IT support, experience with AD/Azure AD, MDM, and endpoint management tools, and a strong customer-service mindset.

Qualifications

• Requires an IT-focused degree or equivalent experience.
• 3–5 years of IT support or help desk experience.
• Experience with Microsoft 365 administration and troubleshooting.
• Experience with Active Directory and Azure AD.
• Experience with Mobile Device Management.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve Windows, Microsoft 365, email and application-related issues.
• Diagnose hardware, software, network, and connectivity problems.
• Support remote and onsite users across multiple locations.
• Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary.
• Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira)
• Meet established SLA and KPI targets.
• Document troubleshooting steps, root causes, and resolutions.
• Prioritize support requests based on business impact and urgency.
• Create, modify, and disable user accounts and groups in Active Directory and Azure AD.
• Manage password resets, permissions, group memberships, and access requests.
• Support identity and access management processes.
• Support Microsoft 365 applications including: Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint
• Assist with mailbox management, licensing, and user provisioning.
• Deploy, configure, and support desktop and laptop systems.
• Utilize endpoint management tools such as: Microsoft Intune, Autopilot, and Lansweeper
• Follow corporate cybersecurity policies and procedures.
• Support MFA enrollment and troubleshooting.
• Assist with endpoint security initiatives and vulnerability remediation.
• Report security incidents and potential risks.
• Participate in technology refreshes and hardware deployments.
• Support office moves, expansions, and onboarding initiatives.
• Assist with testing and implementation of new technologies.
• Contribute to process documentation and knowledge base articles.
• First-call resolution rate.
• SLA compliance.
• Knowledge article contributions.

Skills

Customer service

Troubleshooting

Documentation

Multi-tasking

Teamwork

Education

Associate's or Bachelor's in IT/CS

Tools

Active Directory

Azure AD

Microsoft 365

Intune

Autopilot

Lansweeper

TeamViewer

ITSM (Jira)

Job description

AerSale, Inc. is seeking an IT Support professional to provide Level 1/2 help desk assistance for desktop, mobile devices, and peripherals.

You will troubleshoot Windows, Microsoft 365, email and app issues, and diagnose hardware, software, and network problems for users across multiple locations. Ideal candidates have 3–5 years of IT support, experience with AD/Azure AD, MDM, and endpoint management tools, and a strong customer-service mindset.