IT Support Specialist: Windows & End-User Services

University of New Mexico; Albuquerque (NM); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition remission

Dependent education programs

Job summary

The University of New Mexico's Center for Development and Disability (CDD) is seeking an experienced IT support professional to help all divisions with Windows-based systems, applications, and video conferencing. The role emphasizes customer service, security, and documentation within a busy, multifaceted environment.

Based in Health Sciences Center, Albuquerque, NM, this full-time, staff position requires maintaining Windows services, Active Directory, imaging, and system builds, plus

Qualifications

• High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
• Address in your cover letter how your experience and skills align with our preferred qualifications

Responsibilities

• Provide general problem solving and user support for all programs and divisions at the CDD, including but not limited to support for client operating systems, applications, and video conferencing.
• Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used to manage sensitive information.
• Write and maintain user instructions and technical documentation.
• Maintain systems and support models for a wide variety of services based on the Windows platform.
• Audit conferencing and video recording equipment to maintain a high-quality user experience.
• Maintain applicable records including user lists, user accounts and security, software license and equipment inventory.
• Maintain knowledge of current technological developments/trends in area of expertise.
• Serves as team member on technology projects with moderate scope and impact, providing some direction and integration of staff work.

Skills

Technical customer service

Windows services

Active Directory

Policy writing

Education

High school diploma or GED

Higher education interchangeable year-for-year

Tools

Imaging Windows 10 deployments

Virus protection

Job description

The University of New Mexico's Center for Development and Disability (CDD) is seeking an experienced IT support professional to help all divisions with Windows-based systems, applications, and video conferencing. The role emphasizes customer service, security, and documentation within a busy, multifaceted environment.

Based in Health Sciences Center, Albuquerque, NM, this full-time, staff position requires maintaining Windows services, Active Directory, imaging, and system builds, plus