Technical Support Specialist

RTI/Community Management Associates, Inc.; Plano (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Community Management Associates, Inc. is seeking a Technical Support Specialist to deliver responsive end-user support and help manage technology systems in Plano, Texas.

You will be the go-to contact for technical issues and contribute to a secure, efficient IT environment. Responsibilities include frontline troubleshooting for hardware/software, managing onboarding/offboarding, supporting Microsoft 365/SharePoint, and assisting with Zoom, CRM systems, and endpoint devices.

Qualifications

• High school diploma or GED required.
• Minimum two years of technical support experience.
• Strong experience supporting Microsoft Windows and Microsoft 365/Office applications.
• Working knowledge of Microsoft SharePoint, Power Platform, and Windows Server.
• Experience with VoIP and cloud-based technologies preferred.
• Strong troubleshooting, analytical, organizational, communication, and customer-service skills.
• Ability to prioritize competing demands, exercise sound judgment, solve problems independently, and adapt to changing technology and business needs.

Responsibilities

• Provide first-line support and troubleshooting for hardware, software, Microsoft 365, phones, printers, connectivity, and other end-user technology.
• Deploy, configure, maintain, and troubleshoot computers, peripherals, applications, and endpoint devices.
• Manage user onboarding/offboarding, account provisioning, access changes, and device management.
• Support Microsoft Entra ID, Intune, Group Policy, Azure, SharePoint, and Windows/Apple endpoints.
• Provide technical and administrative support for Zoom, Adobe Acrobat/Sign, and CRM systems, including routine data and web portal updates.
• Maintain IT documentation, procedures, technology asset records, and assigned equipment records.
• Provide occasional after-hours support and perform other duties as needed.

Skills

Microsoft Windows

Microsoft 365/Office

Troubleshooting

Customer service

Communication

Education

High School Diploma or GED

Tools

SharePoint

Power Platform

Windows Server

VoIP

Job description

We are seeking a Technical Support Specialist to provide responsive technical support to employees and assist with the administration of company technology systems and applications. This role serves as the primary point of contact for end-user technical issues and helps maintain a reliable, secure, and productive technology environment.

Key Responsibilities

• Provide first-line support and troubleshooting for hardware, software, Microsoft 365, phones, printers, connectivity, and other end-user technology.
• Deploy, configure, maintain, and troubleshoot computers, peripherals, applications, and endpoint devices.
• Manage user onboarding/offboarding, account provisioning, access changes, and device management.
• Support Microsoft Entra ID, Intune, Group Policy, Azure, SharePoint, and Windows/Apple endpoints.
• Provide technical and administrative support for Zoom, Adobe Acrobat/Sign, and CRM systems, including routine data and web portal updates.
• Maintain IT documentation, procedures, technology asset records, and assigned equipment records.
• Provide occasional after-hours support and perform other duties as needed.

Qualifications

• High school diploma or GED required.
• Minimum two years of technical support experience.
• Strong experience supporting Microsoft Windows and Microsoft 365/Office applications.
• Working knowledge of Microsoft SharePoint, Power Platform, and Windows Server.
• Experience with VoIP and cloud-based technologies preferred.
• Strong troubleshooting, analytical, organizational, communication, and customer-service skills.
• Ability to prioritize competing demands, exercise sound judgment, solve problems independently, and adapt to changing technology and business needs.

What we offer

CMA strives to provide competitive compensation and a benefits program that truly invests in our team! We provide on-the-job training, competitive pay, and a full benefits package including Medical, Dental, Vision and Life insurance, as well as 401K, education reimbursement, vacation, sick days and more!

We are Community

Privately owned and founded in 1983, CMA remains true to the values that have set it apart for decades. We strive to set the bar in our industry, serving our external clients (as well as internal team members) with respect, integrity, and urgency. Together, we promote charity, health and wellness, and a lighthearted spirit on the job. We are looking for like-minded professionals to join us.