IT Support Specialist - 365, AD & AV Systems

Acuity; Indiana; On-site; USD 55,000 - 75,000; Full time

Job summary

Acuity Inc. seeks an experienced Technical Support Specialist to join the IT Operations team in the United States. You will deliver Level 1/2 IT helpdesk support, manage endpoint devices, and administer Microsoft technologies across enterprise environments.

You will troubleshoot hardware/software, support AV systems and Teams Rooms, coordinate with regional/global IT, and maintain documentation.

Qualifications

• Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.
• Hands-on experience administering Microsoft 365 and associated services.
• Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
• Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
• Experience providing remote support and managing enterprise end-user environments.
• Strong problem-solving, communication, and customer service skills.

Responsibilities

• Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.
• Configure and deploy computers, software, and endpoint devices.
• Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
• Manage user onboarding/offboarding, account provisioning, access, permissions, and authentication.
• Manage endpoint compliance, application deployment, and device policies through Intune.
• Handle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.
• Maintain IT asset inventory, audits, warranty records, and compliance documentation.
• Support AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
• Monitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
• Maintain technical documentation and provide responsive, high-quality end-user support.

Skills

IT Helpdesk

Desktop Support

Customer Service

Microsoft 365

Azure AD / Entra ID

Intune

Active Directory

Network Troubleshooting

Remote Support

Documentation

Education

Bachelor of Engineering

Tools

Microsoft 365 Admin Center

Exchange Online

Azure Entra ID

Intune

Remote Desktop (RDP)

Active Directory

Ticketing tools (ServiceNow/Jira/Freshservice/Zendesk)

Job description

Acuity Inc. seeks an experienced Technical Support Specialist to join the IT Operations team in the United States. You will deliver Level 1/2 IT helpdesk support, manage endpoint devices, and administer Microsoft technologies across enterprise environments.

You will troubleshoot hardware/software, support AV systems and Teams Rooms, coordinate with regional/global IT, and maintain documentation.