IT Support Specialist — User Training & Troubleshooting

Prismhr Hire; Buffalo (NY); On-site; USD 45,000 - 49,000; Full time

Job summary

D’Youville University in Buffalo, NY, seeks an IT support professional to provide end-user technical assistance across the campus network.

You will troubleshoot devices, assist with software access, train users, and help maintain PCs, mobile devices, and AV equipment, ensuring responsive service.

This full-time, on-site role requires strong communication, problem-solving, and the ability to work with multiple departments to keep systems running smoothly.

Qualifications

• Associate’s degree in computer science (or related field) preferred.
• 2 to 4 years of experience in an end‑user support position within a LAN/WAN environment.
• Strong Communication and interpersonal skills; ability to train users.

Responsibilities

• Troubleshoots, resolves, and maintains PCs and mobile devices; provides support for servers, AV equipment, phones, printers.
• Delivers end-user hardware and software support; assists with telecom and AV training as needed.
• Sets up and images laptops, PCs, and mobile devices; grants software access and directory rights as needed.

Skills

Critical thinking

Prioritization

Interpersonal skills

Communication

Problem-solving

Education

Associate’s degree in computer science (or related field) preferred

Tools

MS Office 365

SharePoint

Job description

D’Youville University in Buffalo, NY, seeks an IT support professional to provide end-user technical assistance across the campus network.

You will troubleshoot devices, assist with software access, train users, and help maintain PCs, mobile devices, and AV equipment, ensuring responsive service.

This full-time, on-site role requires strong communication, problem-solving, and the ability to work with multiple departments to keep systems running smoothly.