IT Helpdesk & End-User Support Specialist

D'Youville University; Buffalo (NY); On-site; USD 45,000 - 49,000; Full time

Job summary

D’Youville University in Buffalo, NY seeks an experienced IT support specialist to provide end-user technical support across the network. You will troubleshoot PCs and mobile devices, image devices, and assist with servers, AV equipment, and the phone system.

The role requires 2–4 years of end-user support experience in a LAN/WAN environment, strong communication, and proficiency with MS Office 365 and SharePoint. On-site, full-time position with a salary in the posted range.

Qualifications

• Associate’s degree in computer science (or related field) preferred.
• 2–4 years of experience in an end-user support position within a LAN/WAN environment.
• Proficiency with MS Office 365 and SharePoint; strong communication skills.

Responsibilities

• Troubleshoots, resolves, and maintains PCs and mobile devices; supports servers, AV equipment, and phone systems as needed.
• Provides end-user hardware/software support; assists with telecommunications and AV training.
• Sets up and images laptops, PCs, and mobile devices; grants software access and directory rights as required.
• Conducts training sessions and creates learning materials for end users.
• Assists in implementing hardware and software applications; supports department initiatives.
• Demonstrates strong analytical, problem-solving, and communication skills.
• Responds promptly to end-user issues and maintains a stress-free support environment.
• Collaborates across IT and other departments to apply technology effectively in varied environments.

Skills

Critical thinking

Resource organization

Interpersonal skills

Goal setting

MS Office 365

SharePoint

Oral and written communication

Analytical thinking

Team collaboration

Education

Associate degree

Tools

Servers

AV equipment

Smartphones

Phone system

Printers

Job description

D’Youville University in Buffalo, NY seeks an experienced IT support specialist to provide end-user technical support across the network. You will troubleshoot PCs and mobile devices, image devices, and assist with servers, AV equipment, and the phone system.

The role requires 2–4 years of end-user support experience in a LAN/WAN environment, strong communication, and proficiency with MS Office 365 and SharePoint. On-site, full-time position with a salary in the posted range.