IT Support Specialist — Troubleshooting, Setup & User Help

Acutec Precision Aerospace, Inc.; Meadville (Crawford County); On-site; USD 42,000 - 64,000; Full time

Job summary

Acutec Precision Aerospace, Inc. is seeking an IT Support Technician to troubleshoot and diagnose computer hardware and software issues, set up computers, and assist employees and customers with IT-related problems.

Responsibilities include installing and configuring hardware and software to ensure usability, repairing or replacing damaged hardware, upgrading software for security, testing new tools, and serving as the first point of contact for IT concerns.

Qualifications

• High school diploma or GED with at least two years related experience.
• Experience in IT troubleshooting and support.
• Strong problem-solving and communication skills.
• Basic networking knowledge and hardware/software maintenance.

Responsibilities

• Install and configure hardware and software to ensure usability.
• Troubleshoot hardware and software issues.
• Repair or replace damaged hardware.
• Install and upgrade software to ensure security at the user level.
• Perform tests and evaluations of new software and hardware.
• Provide support to users and be the first point of contact for IT issues.
• Establish good relationships with departments and colleagues.
• Manage technical documentation.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software testing

Basic Networking Skills

Cable Termination

Vendor relationships

Education

High school diploma or GED

Job description

Acutec Precision Aerospace, Inc. is seeking an IT Support Technician to troubleshoot and diagnose computer hardware and software issues, set up computers, and assist employees and customers with IT-related problems.

Responsibilities include installing and configuring hardware and software to ensure usability, repairing or replacing damaged hardware, upgrading software for security, testing new tools, and serving as the first point of contact for IT concerns.