Help Desk Analyst

nLeague; Colorado Springs (CO); Remote; USD 30,000 - 41,000; Full time

Job summary

Talantir is seeking a Help Desk Analyst to join ITS. You will troubleshoot hardware, software and networking problems, assisting users across multiple locations and remote users.

The role requires AD, networking knowledge and strong customer service skills, with a focus on rapid issue resolution and clear communication. This contract position is remote-friendly with potential for extension beyond 6 months.

Qualifications

• Bachelor's degree or equivalent experience.
• Help desk experience.
• Customer support experience.
• Active Directory experience.
• Computer networking knowledge.
• Analytical skills.
• IT support experience.
• Strong customer service skills.

Responsibilities

• Troubleshoot hardware, software and networking problems.
• Interface with customers and vendors by phone or in person to resolve problems.
• Provide LAN support and support for desktops and devices across the state.
• Diagnose and resolve PC and basic software issues with diagnostic tools.
• Assist in network/system upgrades and deployments and related configurations.

Skills

Help desk

Customer support

Active Directory

Computer networking

Analysis skills

IT support

Customer service

Education

Bachelor's degree or equivalent experience

Tools

GHOST 8.0+

FOG imaging

Job description

Position:

Help Desk Analyst

Department:

CO OIT

Location:

601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote)

Duration:

6+ Months

QUALIFICATIONS:

• Bachelor's degree or equivalent experience.
• Help desk
• Customer support
• Active Directory
• Computer networking
• Analysis skills
• IT support
• Customer service.

Duties and Responsibilities:

As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.Specific Services Required Desktop Services: Considerable imaging and deployment experience required.Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.