IT Support Specialist — Training, Hardware & Software

mesacounty; United States; On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Paid Sick Leave & Vacation Leave

Life Insurance

Long Term Disability

Job summary

Mesa County is seeking an IT Help Desk Specialist to provide technical assistance, problem resolution and training to computer users in a on-site environment in Grand Junction, CO.

The role includes analyzing user needs, configuring hardware/software options, installations, and coordinating with IT divisions on projects. Requires a BS in CS or related field and 2+ years of related experience.

Qualifications

• Bachelor's degree in computer science or related field and two (2) or more years of progressively responsible related experience in implementing and managing multiple end user hardware and software applications.
• Experience working with numerous and diverse end users and groups.

Responsibilities

• Provides technical assistance, problem resolution and training to computer users.
• Assists users in analyzing needs, identifying hardware/software options, configuring systems and diagnosing/solving usage problems.
• Conducts training sessions, installs or coordinates installation of hardware and software and maintains knowledge of current hardware/software options.
• Coordinates with internal IT divisions as needed while troubleshooting or on projects.
• Resolution for internal service requests received by the Help Desk, including answering Help Desk calls.
• Provides first tier application and hardware support and coordinates requests with the Help Desk.
• Escalates and coordinates with other IT personnel when service requests require second tier.
• Provides ongoing customer support and training, including new user training.
• Coordinates with other IT teams to develop and ensure resource availability and backup/recovery procedures.

Skills

Help desk support

End user training

Hardware & software support

Problem diagnosis

Customer service

Education

Bachelor's degree in computer science

2+ years related experience

Tools

Office Suite

Gmail/Google Apps

Web browsers

Antivirus

Job description

Mesa County is seeking an IT Help Desk Specialist to provide technical assistance, problem resolution and training to computer users in a on-site environment in Grand Junction, CO.

The role includes analyzing user needs, configuring hardware/software options, installations, and coordinating with IT divisions on projects. Requires a BS in CS or related field and 2+ years of related experience.