Help Desk Technician - IT Support for Windows & Mac

Grand River Health Main Campus; Rifle (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Pay range and shift differentials

Comprehensive benefits

Outdoor recreation perks

Pet insurance

Job summary

Grand River Health in Rifle, Colorado seeks a Digital Information Systems Help Desk Technician to provide customer support for software, hardware, and computer systems. Responsibilities include password resets, user account provisioning, software installation, and asset tagging, with on-call support within one hour.

The role involves troubleshooting, documenting in the ticket system, and assisting with patches and antivirus protection. On-site work at Grand River Health main campus in Rifle, CO.

Qualifications

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

Responsibilities

• Field incoming requests from customers by telephone, email or ticketing system in a professional manner.
• Handle routine issues (password resets, create network user accounts, update access, email distribution lists, hardware setup).
• Document customer information and problem details in the ticketing system.
• Record problem solving steps and follow up after resolution.
• Maintain equipment inventory and asset tagging.
• Install desktop software and create/maintain images.
• Apply patches and antivirus protection to workstations.
• Escalate problems to the appropriate technician as needed.

Skills

Windows and MAC operating systems

Virus protection and remediation

Hardware troubleshooting

Education

Associate's degree in computer science or related field

Tools

Ticketing system

Remote access tools

Desktop imaging tools

Job description

Grand River Health in Rifle, Colorado seeks a Digital Information Systems Help Desk Technician to provide customer support for software, hardware, and computer systems. Responsibilities include password resets, user account provisioning, software installation, and asset tagging, with on-call support within one hour.

The role involves troubleshooting, documenting in the ticket system, and assisting with patches and antivirus protection. On-site work at Grand River Health main campus in Rifle, CO.