IT Support Specialist – Tier 1, AI-Driven Growth

Doma Technology LLC; Atlanta (GA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Paid time off (PTO)

Family bonding leave

Job summary

Doma Technology LLC is hiring an IT Specialist for a contract, 40-hour/week on-site role in a dynamic tech environment. You will support employees across the technology stack, primarily handling Tier 1 tasks with opportunities for Tier 2 work under guidance, from onboarding to offboarding.

Join a development-focused team with structured training, AI-enabled automation, and career growth in IT operations and information security. Competitive benefits accompany this position.

Qualifications

• Approximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work.
• Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting.
• Ability to diagnose issues methodically, explain next steps, and ensure solutions meet user needs.
• A service-oriented approach with empathy, patience, professionalism, and respect for varying skill levels.
• Clear written and verbal communication, including accurate ticket notes and user-facing instructions.

Responsibilities

• Serve as a first point of contact for IT requests and incidents via Freshservice, email, Teams, and phone.
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows/macOS, Microsoft 365, connectivity, VPN, and access.
• Assist with Tier 2 issues under guidance, documenting diagnosis and outcomes.
• Assess impact and urgency, meet service expectations, and provide timely updates.
• Escalate high-impact or security-sensitive issues per defined paths to IT leadership.
• Support onboarding and offboarding, account actions, asset recovery, and license reclamation.

Skills

IT support

Help desk

Desktop support

Windows/macOS

Microsoft 365

Teams

Remote support

Identity & access

Networking basics

Communication

Customer service

Tools

Freshservice

ServiceNow

Jira Service Management

Intune

Jamf

Entra ID

Job description

Doma Technology LLC is hiring an IT Specialist for a contract, 40-hour/week on-site role in a dynamic tech environment. You will support employees across the technology stack, primarily handling Tier 1 tasks with opportunities for Tier 2 work under guidance, from onboarding to offboarding.

Join a development-focused team with structured training, AI-enabled automation, and career growth in IT operations and information security. Competitive benefits accompany this position.