IT Support Specialist - Growth & Security Training

Doma Technology LLC; United States; Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid PTO

Paid family bonding leave

Health Savings Account

Disability insurance

Life insurance

AD&D insurance

Critical Illness insurance

Job summary

Doma Technology LLC is seeking an IT Specialist to provide responsive, thoughtful support to employees across our technology environment. This early-career role focuses on Tier 1 requests and incidents, with opportunities to assist with selected Tier 2 work under guidance.

You will help employees stay productive from onboarding through offboarding, document what you learn, and escalate complex issues through defined paths.

Qualifications

• Approximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work.
• Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting.
• Ability to diagnose issues methodically, explain next steps in plain language, and confirm that the solution meets the employee’s need.
• A service-oriented approach marked by empathy, patience, professionalism, and respect for people with different levels of technical experience.
• Clear written and verbal communication, including accurate ticket notes and concise user-facing instructions.
• Sound judgment when prioritizing work, protecting confidential information, following procedures, and deciding when to escalate.
• Curiosity, adaptability, and an interest in building skills in automation, information security, and modern IT operations.

Responsibilities

• Serve as a first point of contact for IT requests and incidents through Freshservice, email, Teams, and phone.
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access.
• Assist with selected Tier 2 issues under the guidance of experienced team members, documenting the diagnosis and outcome.
• Assess impact and urgency, work within service expectations, and keep employees informed through clear and timely updates.
• Escalate unresolved, high-impact, or security-sensitive issues through defined paths to IT leadership and the appropriate Security, Engineering, or managed service resources.
• Provide courteous, patient, and discreet support to employees at every level, including executives and other users handling sensitive information.
• Onboarding: prepare devices, create accounts, enable MFA, ensure day-one readiness.
• Offboarding: complete account actions, asset recovery, license reclamation.
• Track equipment, shipments, and asset management in the designated system.
• Collaborate with HR and IT leadership to maintain audit trails for access changes.
• Participate in structured cross-training with Cybersecurity and IT teams.

Skills

IT support

Help desk

Desktop support

Windows

macOS

Microsoft 365

Teams

Identity access

Network troubleshooting

Tools

Freshservice

ServiceNow

Jira Service Management

Intune

Jamf

Entra ID

Job description

Doma Technology LLC is seeking an IT Specialist to provide responsive, thoughtful support to employees across our technology environment. This early-career role focuses on Tier 1 requests and incidents, with opportunities to assist with selected Tier 2 work under guidance.

You will help employees stay productive from onboarding through offboarding, document what you learn, and escalate complex issues through defined paths.