IT Support Specialist & Team Lead

K&M TIRE; Delphos (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

K&M Tire is seeking an IT Technical Support Representative I, II, III to provide frontline desktop and remote support across locations. Responsibilities include setup and maintenance of computers, printers, and network devices, plus user training and ticket management.

The role involves troubleshooting hardware and software issues, documenting resolutions, and collaborating with the IT Support Supervisor to improve processes. Travel to other locations and after-hours shifts may be required.

Qualifications

• High School Diploma and 6 months IT experience or an associate’s degree in a computer-related field.
• 2+ years working in a professional IT setting with support experience.
• 3+ years demonstrated experience in a professional IT environment.

Responsibilities

• Setup and maintenance of computers, network wiring and front-line support for all customers and employees.
• Provide technical assistance and education to customers via telephone, remote access, and live chat.
• Troubleshoot hardware, software and OS issues to identify failures.
• Document and close Support Tickets and Projects promptly.
• Train end-users on operating systems and applications across platforms.

Skills

Customer service

Communication

Troubleshooting

Documentation

Training end-users

Team leadership

Organizational skills

Confidentiality

Education

High School Diploma

Associate’s degree

CompTIA A+ certification (preferred)

Tools

Windows 10/11

MS Office

Exchange/M365

Job description

K&M Tire is seeking an IT Technical Support Representative I, II, III to provide frontline desktop and remote support across locations. Responsibilities include setup and maintenance of computers, printers, and network devices, plus user training and ticket management.

The role involves troubleshooting hardware and software issues, documenting resolutions, and collaborating with the IT Support Supervisor to improve processes. Travel to other locations and after-hours shifts may be required.