IT Support Specialist: Systems, Security & Training Lead

IDEMIA Group; Exton (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

IDEMIA Group seeks a professional in Exton, Pennsylvania, to manage and address all IT-related issues according to service-level agreements. This role entails supporting installation and maintenance of operating systems, software, and applications, ensuring compliance with company standards.

The ideal candidate will solve Level 1 and Level 2 IT needs, manage communication with internal and external customers, and propose improvement ideas. Independence and a proactive attitude in managing complex IT tasks are essential.

Qualifications

• Responsible for addressing IT related issues in accordance with service-level agreements.
• Ability to manage communication with customers and technical teams.
• Experience with IT asset management and support.

Responsibilities

• Solve and document Level 1 and Level 2 IT needs of users.
• Support installation and maintenance of software and applications.
• Manage communication with customers from request to resolution.

Job description

IDEMIA Group seeks a professional in Exton, Pennsylvania, to manage and address all IT-related issues according to service-level agreements. This role entails supporting installation and maintenance of operating systems, software, and applications, ensuring compliance with company standards.

The ideal candidate will solve Level 1 and Level 2 IT needs, manage communication with internal and external customers, and propose improvement ideas. Independence and a proactive attitude in managing complex IT tasks are essential.