IT Support Specialist

IDEMIA; Exton (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

IDEMIA is looking for an IT Support professional in Exton, Pennsylvania, to manage IT-related issues and ensure customer satisfaction. You will support installations, manage communications, and oversee IT assets.

The ideal candidate should have 2–7 years of experience in IT support, focusing on customer service and technical proficiency in environments like manufacturing or logistics. Certifications in relevant areas are a plus.

Qualifications

• 2–7 years of experience in IT support.
• Strong customer service skills.
• Experience with printers, workstations, and networking.

Responsibilities

• Solve Level 1 and Level 2 IT needs.
• Support installation and maintenance of systems.
• Manage communication with customers.

Skills

Customer service orientation

Experience in IT support

Basic infrastructure administration

Networking

Education

Information Technology

Computer Science

Information Systems

Network Administration

Tools

CompTIA A

CompTIA Network

Microsoft Certifications

ITIL Foundation

Job description

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Overview

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Responsibilities

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Manages complex and major issues and tasks
• Proposes and implements improvement ideas
• Provides training to end users and transfers knowledge to other IT members
• Works with full autonomy

Qualifications & Profile

• Hands‑on IT support professional with experience supporting manufacturing, industrial, logistics or other operational environments. Strong customer service orientation, capable of supporting end users, printers, workstations, onboarding activities, networking, and basic infrastructure administration.
• Years of Experience: 2–7 years
• Education: Information Technology, Computer Science, Information Systems, Network Administration
• Certifications: CompTIA A , CompTIA Network , Microsoft Certifications, ITIL Foundation