IT Support Specialist (Entry-Level)

Idemia; Chantilly (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

IDEMIA Secure Transactions is seeking an IT professional to address Level 1 and Level 2 IT support needs within a fast-paced manufacturing environment, ensuring service levels and customer satisfaction.

The role involves installing and maintaining operating systems and applications, coordinating with internal teams and external vendors, managing IT assets, and ensuring security standards across the infrastructure.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field / or equivalent work experience.
• Eagerness to learn and adapt to a high pace manufacturing environment.

Responsibilities

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
• Escalates requests to the right technical team
• Installs and monitors software and/or applications
• Maintains IT Assets
• Works within the supervision of an IT Lead or IT Manager

Skills

Eagerness to learn

Education

Bachelor's Degree in Information Technology, Computer Science or related field / or equivalent work experience

Job description

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Job Overview

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Responsibilities

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
• Escalates requests to the right technical team
• Installs and monitors software and/or applications
• Maintains IT Assets
• Works within the supervision of an IT Lead or IT Manager

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field / or equivalent work experience
• Eagerness to learn and adapt to a high pace manufacturing environment