IT Operations & Onboarding Specialist

Northwood; Torrance (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Northwood is seeking an IT Support Specialist in Torrance, California to be the primary contact for technology needs. Responsibilities include troubleshooting IT issues, managing hardware lifecycle, and ensuring system security. Candidates should have over 3 years of experience in IT support, proficiency in Windows 11, and strong interpersonal skills. Northwood offers equal opportunity employment, and candidates must adhere to U.S. Government export regulations.

Qualifications

• 3+ years of professional experience in an IT support or help desk environment.
• Experience managing users and security groups within Okta (or similar identity providers).
• Hands-on experience with Mobile Device Management (MDM) tools.

Responsibilities

• Diagnose and resolve hardware, software, and network incidents.
• Track and maintain IT asset inventory, managing hardware lifecycle.
• Support the technical setup for new hires and offboard departing employees.

Skills

User-first mentality

Calm under pressure

Proficiency in Windows 11

Interpersonal skills

Tools

JAMF

Intune

Okta

Microsoft Office 365

Job description

Northwood is seeking an IT Support Specialist in Torrance, California to be the primary contact for technology needs. Responsibilities include troubleshooting IT issues, managing hardware lifecycle, and ensuring system security. Candidates should have over 3 years of experience in IT support, proficiency in Windows 11, and strong interpersonal skills. Northwood offers equal opportunity employment, and candidates must adhere to U.S. Government export regulations.