Helpdesk Specialist

Northwood Space; Torrance (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Northwood Space in Torrance, California, is seeking an IT Support Specialist to be the primary point of contact for technology needs. You will maintain the hardware and software, ensuring efficient operations and providing high-touch support to employees.

The ideal candidate has over 3 years of experience in IT support, is proficient with cross-platform management, and demonstrates excellent interpersonal skills. This role involves troubleshooting technology issues, managing assets, and implementing security policies.

Qualifications

• 3+ years of professional experience in an IT support or help desk environment.
• Proficiency in managing and troubleshooting a cross-platform environment.
• Experience managing users and security groups within Okta or similar providers.

Responsibilities

• Handle service requests from internal stakeholders and diagnose technical issues.
• Track and manage the IT asset inventory and lifecycle.
• Set up technical requirements for new hires and ensure secure offboarding.

Skills

Troubleshooting

Interpersonal skills

Mobile Device Management (MDM)

User-first mentality

Tools

Microsoft Office 365

Windows 11

macOS

Android

iOS

Okta

PowerShell

Bash

Python

Job description

About Northwood

Northwood is on a mission to transform connectivity between earth and space and bring the benefits of space to the masses through innovations in space communications technologies. If you like building quickly and seeing your work deployed in locations around the globe with real impact, we want you at Northwood.

Role

We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.

Responsibilities

• Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
• Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
• Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
• Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

Basic Qualifications

• 3+ years of professional experience in an IT support or help desk environment.
• Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
• Hands‑on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM.
• Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
• Experience managing users and security groups within Okta (or similar identity providers).
• Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Preferred Qualifications

• In-depth experience supporting Microsoft Office 365.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi troubleshooting).
• Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
• CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
• Experience with Identity and Access Management (IAM) platforms (Okta a plus).

Additional Information

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Northwood is an Equal Opportunity Employer; employment with Northwood is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.