IT Support Specialist - Service Desk & End-User Tech

Washington County (MN); Two Harbors (MN); On-site; USD 41,000 - 50,000; Full time

Job summary

Washington County in Minnesota seeks an IT Support Specialist to be the first point of contact providing timely end-user support across the County's IT services. You will handle service desk duties, assist with PC hardware/software issues, and log requests in the ITSM system.

The role requires a Bachelor's or Associate degree in IT with related experience, and includes duties across systems, networks, databases, and applications, with a focus on customer service and teamwork.

Qualifications

• Bachelor's degree in IT or related field with 1 year IT experience, or an Associate degree with 3 years IT experience.
• Experience using automated help desk software.
• Experience supporting Microsoft 365 products including Windows OS, Active Directory, Office Suite and Teams.
• Experience providing workstation hardware and software support for end users.
• Experience troubleshooting end user issues using knowledge bases and procedures.
• Experience maintaining inventory and asset reporting.

Responsibilities

• Provide basic IT user support.
• Resolve a variety of end user issues and answer questions.
• Install, configure and perform routine maintenance on systems hardware and software, including servers and operating systems.
• Create and maintain user accounts.
• Maintain, monitor and support data and voice networks, including client connectivity, authorization and authentication.
• Participate in designing, analyzing, implementing and maintaining applications systems.
• Write and maintain computer code and tests applications.
• Participate in the analysis, design, development, maintenance and administration of automated databases.
• Implement and maintain data structures, including stored procedures and views.
• Perform basic analysis, design, development, and maintenance of websites.
• Assist in gathering user requirements and documenting work processes.
• Assist in planning, design and implementation of new applications or systems.
• Provide service desk support.
• Provide first level support, install, configure and maintain workstation hardware, software and peripherals.
• Evaluate workstation support needs.
• Plan and implement maintenance, upgrades and training programs.
• Implement and monitor computer security and quality assurance procedures.
• Collaborate with computer users to provide technical support.
• Maintain required documentation.
• Participate in research of current and emerging computing technologies.

Skills

IT support

Customer service

Windows OS

Active Directory

Microsoft 365

Teams

Network basics

Troubleshooting

Documentation

Asset management

Education

Bachelor's degree in Information Technology or related field

Associate degree in Information Technology or related field

Job description

Washington County in Minnesota seeks an IT Support Specialist to be the first point of contact providing timely end-user support across the County's IT services. You will handle service desk duties, assist with PC hardware/software issues, and log requests in the ITSM system.

The role requires a Bachelor's or Associate degree in IT with related experience, and includes duties across systems, networks, databases, and applications, with a focus on customer service and teamwork.