Support Specialist I

Ledgent Technology; BLOOMINGTON (MN); Sur place; USD 33 000 - 39 000; Plein temps

Résumé du poste

Ledgent Technology is seeking an IT Support Specialist to provide front-line IT support to end users at an onsite location in Minneapolis, MN. You will handle inbound requests, manage tickets, and assist users both remotely and in person to ensure smooth daily operations.

The role requires a high school diploma or equivalent, with a preferred associate degree in IT/CS/IS/EE or related field. Prior basic Windows and mobile device support experience is advantageous.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in IT, CS, IS, EE or related field preferred.
• Basic Windows troubleshooting and mobile device support experience beneficial.

Responsabilités

• Answer inbound support calls and log issues as tickets.
• Monitor and manage helpdesk tickets submitted via forms or email.
• Categorize, prioritize, and resolve tickets in a timely manner.
• Set up new user laptops and ship equipment as needed.
• Provide remote assistance and first-time login setup for users.

Connaissances

Windows OS

Mobile devices

Helpdesk basics

Formation

High school diploma or equivalent

Associate degree or related field preferred

Description du poste

IT Support Specialist

• Work Authorization: W2 only - no C2C or third-party submissions
• Location: Onsite ( Minneapolis, MN )
• Pay Rate: $24-28/hr per hour

Job Summary

The Support Specialist I provides front-line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

• Answer inbound support calls, log issues as tickets, and elevate when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and elevate to training teams as appropriate
• Support password resets and multi-factor authentication (MFA) setup
• Perform other duties as assigned

Qualifications

Education & Certifications

• High school diploma or equivalent (required)
• Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices