IT Support Specialist (S05150)

Montgomery College; Washington; On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Educational assistance

Tuition waiver for employee and depend

Wellness programming

Retirement plan

Paid vacation

Paid holidays

Medical

Dental

Vision

Job summary

Montgomery College, Rockville Campus, is seeking a FT IT Support Specialist in the Office of Information Technology. The role provides front-line user support for college-wide technology, multimedia systems, and network services across faculty, staff, and students.

The position requires a 5 days/40 hours weekly schedule and non-exempt status. Responsibilities include on-site and remote support, AV/room tech setup, and incident management through the IT Service Desk.

Qualifications

• Front-line technical support in educational settings.
• Experience with multimedia equipment and conferencing technologies.
• Eligible to work in the United States without visa sponsorship.

Responsibilities

• Provide on-site and remote support for PCs, mobile devices, OS, apps, and network connectivity.
• Deploy images and configurations for academic labs and classrooms.
• Install, configure, and troubleshoot software and hardware in instructional spaces.
• Set up and maintain AV systems including projection, audio, video, and lighting.
• Respond to and close IT service desk tickets and work orders.

Skills

Front-line support

Troubleshooting

AV & videoconferencing

Education

Associate’s degree in information systems, media or educational technology

Tools

Office 365

MDM

Job description

Job Description

Montgomery College, Rockville Campus, has an immediate need for a FT IT Support Specialist in the Office of Information Technology.

The work schedule is 5 days/40 hours weekly. This is a Non-Bargaining, Non-Exempt, grade 25 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

IT Support Specialists provides front-line user support for college-wide technology network, telecommunications, and multimedia systems support for technology-equipped offices, conference rooms, classrooms and labs as well as academic areas for faculty, staff, and students. Multimedia systems support is also provided for College programs and special events. Incumbents in this class provide general user support for all aspects of technology set-up, installation, troubleshooting, service, upgrades, and maintenance. IT Support Specialists interact directly with the campus administrative team, faculty, colleagues, managers, directors, students, vendors, contractors and consultants for the purposes of exchanging information and providing service.

Duties

• Provide technical on-site and/or remote support for on-premises and cloud-based technology (personal computer hardware, mobile devices, operating systems, applications, and thin clients), network connectivity, project planning/completion, and academic campus server maintenance and configuration.


• In coordination with the Endpoint Computing team, deploy computer images, Intune Configuration for academic computer labs and classrooms.


• Install and uninstall software including applications and user data to meet instructional, educational and technical needs and standards.


• Install, replace, maintain, upgrade, configure, troubleshoot and repair workstation hardware and peripherals.


• Install, configure, document, upgrade and troubleshoot network client software, including network, printer and other hardware drivers, workstation operating system, applications and files.


• Set up, operate, maintain, and troubleshoot instructor workstations, projection, audio, video, and lighting systems.


• Support, operate, and maintain hardware, software, and peripherals for networked digital signage systems.


• Provide technical support for use of videoconferencing.


• Create, complete, and track incident-problem-request-change order tickets.


• Respond, troubleshoot and resolve work orders as assigned through the IT Service Desk.


• Perform hardware and software diagnostics on computer equipment, including PCs, mobile devices, and networks.


• Provide preventive maintenance on media technology and data projection equipment.


• Provide warranty repair on approved vendor desktops and laptops, order and track warranty parts.


• Offer advice, training solutions, and guidance to service customers.


• Perform other duties as assigned.

Required Qualifications

• Associate’s degree information systems, media or educational technology, or a related field.


• Three years of experience in front-line technical support setting up, operating, troubleshooting, and maintaining computer hardware and software and multimedia presentation and conferencing technologies in an educational environment, and/or any combination of education, training and experience providing understanding of the field and the ability to perform the duties of the job.


• Eligible applicants must currently be authorized to work in the United States and not require an employer visa sponsorship.

Preferred Qualifications

• Bachelor’s degree in an IT related field.


• Experience working in an educational institution is preferred.


• Familiarity with Mobile device management (MDM).


• Familiarity with docking stations configuration and setup.


• Experience working with Audio Visual equipment, such as projectors, Smart TVs and interactive TV technologies.


• Familiarity with Dell desktops and laptops


• Office 365, MCSA/MCSE/MCDST, A+, Network+,or other applicable certification.

Hiring Range

Hiring Range: $29.51-$38.35 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $47.20 hourly.

Benefits

• generous paid vacation


• sick


• paid holidays


• medical


• dental


• vision


• group legal benefits


• professional development


• retirement plan


• educational assistance


• tuition waiver for employee and dependents


• wellness programming including onsite gyms, pools and classes

Onboarding Requirements

As a condition of employment, the following are required at the time of hire: Successful completion of a background check and degree verification (if applicable). Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earnings restrictions, per state law.

Accommodations

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [e-mail]. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Equal Opportunity

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is an equal opportunity employer committed to promoting and fostering inclusivity and belonging among our student body, faculty, and staff.

Workplace Policies

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date Open Until Filled

Thank you for your interest in working at Montgomery College!

Montgomery College is Maryland’s premier community college, serving more than 40,000 students each year through credit courses and beyond credit programs. Montgomery College is one of Maryland’s most diverse community colleges, which includes more than 164 nations represented in our student body.

As an applicant for employment with Montgomery College, you have rights and protections under federal, state, and local employment laws. Complete versions of applicable federal, state, and other employment posters and notices are available online. Visit Workplace Posters to access applicable notice and posters in PDF format, which are available in English and Spanish. For your convenience view Applicant Employment Rights and Notices.