Graduation Technician (S03307)

Montgomery College; Takoma Park (MD); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Generous paid vacation

Sick leave

Paid holidays

Medical insurance

Dental coverage

Vision coverage

Retirement plan

Tuition waiver for employee and depend

Wellness programming

Job summary

Montgomery College is seeking a Full-time Graduation Technician in the Records & Registration office at the Takoma Park/Silver Spring Campus. The role involves performing degree audits, processing graduation applications, and supporting students through various channels, including in-person, phone, and email.

The successful candidate will handle transcripts, course substitutions, and registration tasks, while contributing to commencement preparations and communications.

Qualifications

• High School diploma or GED required.
• Three years of general office experience.
• Authorized to work in the United States and not require employer visa sponsorship.

Responsibilities

• Execute degree audits to determine graduation eligibility and communicate results to students.
• Process graduation applications and diploma/certificate ordering for graduates.
• Assist with transcript requests, course registration, and grade changes as needed.
• Provide front counter, phone, video conferencing, and email support to students and the public.
• Prepare graduation reports and assist with commencement planning and ceremonies.

Skills

Office experience

Data entry

Customer service

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description

Montgomery College, Takoma Park/Silver Spring Campus, seeks candidates for a Full-time Graduation Technician in the office of Records & Registration. The work schedule is Monday, Wednesday, Thursday, Friday from 8:30 am – 5:00 pm and Tuesday from 10:00 am – 6:30 pm. This is a Bargaining, Non-exempt, Grade 21 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Under general supervision, conduct degree audits to determine student eligibility for graduation, send graduation information to students, and process graduation applications and course substitution forms. Assist Records & Registration staff with grade changes, transcript requests, and course registration. Service is provided through in-person front counter service, phone video conferencing and email conversations to students and the general public.

Duties involve a variety of processes, methods and decisions regarding what needs to be done, which may depend on examination of the subject matter. The chosen course of action may have to be selected from several alternatives. Contacts are with the general public, faculty, students, Records & Registration staff, Central Receiving staff, and vendors.

Duties include but are not limited to: Execute the degree audit process for all prospective graduates, collecting graduation applications, entering prospective graduates in the database, analyzing program requirements to determine eligibility, notifying applicants about graduation status, and ordering diploma and certificates for prospective graduates. Develop graduation reports for staff, faculty, and administrators. Develop list of graduates for the commencement program including Phi Theta Kappa and honors designations. Enter Phi Theta Kappa inductees into the database. Provide graduation information to prospective graduates about date, time and place for commencement through emails, mailings, in-person contact and through participation in graduation fairs. Participate on the Commencement Committee in preparation for the commencement exercises. Assist with commencement rehearsal and commencement ceremonies. Provide graduation status verifications and invitation letters for prospective graduates. Process student registrations for credit courses, making decisions on all requests for waiver and determine the validity of special permissions granted by other offices or make independent decisions when appropriate. Assist the Records & Registration Office at the front counter on a regular schedule. Respond to inquiries regarding graduation status, commencement ceremony and credit-class offerings, registration procedures, and academic regulations in-person, by email, and by phone. Release information from student academic records in accordance with college policy and relevant state and federal laws, including release of official transcripts and verification of enrollment. Receive, evaluate and process all course substitutions. Perform other duties as assigned.

Required Qualifications: High School diploma or G.E.D. Three (3) years of general office experience. The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered. Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Preferred Qualifications: Experience working in higher education. Knowledge of internal and external customer service principles and practices. Proficiency in using a personal computer and software applications including Microsoft Office Suite. Skill in oral and written communication, interpersonal relationships, and data entry.

Hiring Range: $24.40 - $31.71 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $39.01 hourly.

Benefits

• generous paid vacation
• sick
• paid holidays
• medical
• dental
• vision
• group legal benefits
• professional development
• retirement plan
• educational assistance
• tuition waiver for employee and dependents
• wellness programming including onsite gyms, pools and classes

At the time of hire, the following are required: Successful completion of a background check and degree verification (if applicable). Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earnings restrictions, per state law.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [e-mail]. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff. Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date Wednesday, October 21, 2026

Thank you for your interest in working at Montgomery College! In this portal, you can check the status of your submitted application(s), apply to other positions at the College, withdraw your application(s), and update your contact information. If you have any questions, please contact the Office of Human Resources and Strategic Talent Management by calling 240-567-5353 or emailing [e-mail].

As an applicant for employment with Montgomery College, you have rights and protections under federal, state, and local employment laws. Complete versions of applicable federal, state, and other employment posters and notices are available online. Visit Workplace Posters to access applicable notices and posters in PDF format, which are available in English and Spanish. For your convenience, view Applicant Employment Rights and Notices.

Montgomery College is Maryland's premier community college, serving more than 40,000 students each year through credit courses and beyond credit programs. Montgomery College is one of Maryland's most diverse community colleges, which includes more than 164 nations represented in our student body. Do you want to join us in our mission of providing an exceptional education and fostering student success? We are dedicated to providing an exceptional education for all of our students, and we recognize that our faculty and staff are integral to our continued success.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff. We are committed to the full inclusion of all qualified individuals, including individuals with disabilities. As part of this commitment, Montgomery College will ensure that persons with disabilities are provided reasonable accommodations, with at least two weeks’ advance notice. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of Human Resources and Strategic Talent Management by calling 240-567-5353 or emailing [e-mail]. Montgomery College is a tobacco-free and smoke-free workplace.