IT Support Specialist (S05150)

Montgomery College; Rockville (MD); Vor Ort; USD 41.000 - 53.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Sick leave

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Educational assistance

Tuition waiver

Zusammenfassung

Montgomery College, Rockville Campus, seeks a full-time IT Support Specialist to provide front-line support for technology across campus. You will assist faculty, staff, and students with hardware, software, network connectivity, and multimedia equipment in classrooms, labs, and conference rooms.

The role includes identifying and resolving issues, deploying images, configuring Intune for labs, and maintaining AV setups. A 3-year support background and an associate degree are required.

Qualifikationen

• Associate's degree information systems, media or educational technology, or a related field.
• Three years of experience in front-line technical support setting up, operating, troubleshooting, and maintaining computer hardware and software and multimedia presentation and conferencing technologies in an educational environment, and/or any combination of education, training and experience.
• Eligible applicants must currently be authorized to work in the United States and not require an employer visa sponsorship.

Aufgaben

• Provide technical on-site and/or remote support for on-premises and cloud-based technology, network connectivity, and lab/server maintenance.
• Deploy computer images and Intune configuration for academic labs and classrooms.
• Install and uninstall software and manage user data to meet instructional and technical needs.
• Set up and maintain instructor workstations, projection, audio, video, and lighting systems.
• Respond to service desk tickets and troubleshoot hardware/software issues and warranties.

Kenntnisse

Front-line technical support

Network troubleshooting

Operating systems

Customer service

Ausbildung

Associate's degree in information systems or related field

Tools

Office 365

Intune configuration

MDM familiarity

Audio/visual equipment setup

Dell desktops/laptops

Jobbeschreibung

Job Description

Montgomery College, Rockville Campus, has an immediate need for aFT IT Support Specialist in the Office of Information Technology.The work schedule is 5 days/40 hours weekly. This is aNon-Bargaining, Non-Exempt, grade 25 position. For non-exemptpositions, you are not eligible to work a secondary job atMontgomery College. Montgomery College promotes and creates aworking and learning environment rooted in the basic tenets offairness, belonging, and inclusiveness.

IT Support Specialists provides front-line user support forcollege-wide technology network, telecommunications, and multimedia systems support fortechnology-equipped offices, conference rooms, classrooms and labsas well as academic areas for faculty, staff, and students.Multimedia systems support is also provided for College programsand special events. Incumbents in this class provide general usersupport for all aspects of technology set-up, installation,troubleshooting, service, upgrades, and maintenance.

IT Support Specialists interact directly with the campusadministrative team, faculty, colleagues, managers, directors,students, vendors, contractors and consultants for the purposes ofexchanging information and providing service .

Duties include but are not limited to:

• Provide technical on-site and/or remote support for on-premisesand cloud-based technology (personal computer hardware, mobiledevices, operating systems, applications, and thin clients),network connectivity, project planning/completion, and academiccampus server maintenance and configuration.
• In coordination with the Endpoint Computing team, deploycomputer images, Intune Configuration for academic computer labsand classrooms.
• Install and uninstall software including applications and userdata to meet instructional, educational and technical needs andstandards.
• Install, replace, maintain, upgrade, configure, troubleshootand repair workstation hardware and peripherals. Install,configure, document, upgrade and troubleshoot network clientsoftware, including network, printer and other hardware drivers,workstation operating system, applications and files.
• Set up, operate, maintain, and troubleshoot instructorworkstations, projection, audio, video, and lighting systems.
• Support, operate, and maintain hardware, software, andperipherals for networked digital signage systems.
• Provide technical support for use of videoconferencing.
• Create, complete, and track incident-problem-request-changeorder tickets.
• Respond, troubleshoot and resolve work orders as assignedthrough the IT Service Desk.
• Perform hardware and software diagnostics on computerequipment, including PCs, mobile devices, and networks.
• Provide preventive maintenance on media technology and dataprojection equipment.
• Provide warranty repair on approved vendor desktops andlaptops, order and track warranty parts.
• Offer advice, training solutions, and guidance to servicecustomers.
• Perform other duties as assigned.

Required Qualifications:

• Associate's degree information systems, media or educationaltechnology, or a related field.
• Three years of experience in front-line technical supportsetting up, operating, troubleshooting, and maintaining computerhardware and software and multimedia presentation and conferencingtechnologies in an educational environment, and/or any combinationof education, training and experience providing understanding ofthe field and the ability to perform the duties of the job.
• Eligible applicants must currently be authorized to work in theUnited States and not require an employer visa sponsorship.

Preferred Qualifications:

• Bachelor's degree in an IT related field.
• Experience working in an educational institution ispreferred.
• Familiarity with Mobile device management (MDM).
• Familiarity with docking stations configuration and setup.
• Experience working with Audio Visual equipment, such asprojectors, Smart TVs and interactive TV technologies.
• Familiarity with Dell desktops and laptops
• Office 365, MCSA/MCSE/MCDST, A+, Network+,or other applicablecertification.

Hiring Range: $29.51-$38.35 hourly. Initial salary placementfor new hires falls between the minimum and midpoint of the rangeand is based on relevant candidate experience and internal equity.The maximum salary for this position is $47.20 hourly.

For degrees earned outside of the U.S., a copy of your educationequivalency, conducted by a nationally recognized evaluationservice, must be included in your application.

As a condition of employment, the following are required at thetime of hire:

• Successful completion of a background check and degreeverification (if applicable).
• Participation in a Maryland State Retirement System plan(Pension or Optional Retirement Plan, depending on the position).If you are already retired from the Maryland State RetirementSystem, you may not enroll in a Maryland State Retirement Systemplan at Montgomery College and may have earn ings restrictions,per state law.

Our benefits package includes:

• generous paidvacation
• sick
• paid holidays
• medical
• dental
• vision
• group legalbenefits
• professional development
• retirement plan
• educationalassistance
• tuition waiver for employee and dependents
• wellnessprogramming including onsite gyms
• pools and classes

If a reasonable accommodation is needed to participate in thejob application or interview process, please contact HumanResources and Strategic Talent Management at 240-567-5353 [e-mail] . We require at least twoweeks advance notice to enable us to provide the requestedaccommodation.

Montgomery College is an equal opportunity employer committed topromoting and fostering diversity among its student body, faculty,and staff.

Montgomery College is a tobacco-free and smoke-freeworkplace.

Closing Date

Open Until Filled