IT Support Specialist (S05150)

mc; Maryland; On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Maryland State Retirement System

Job summary

Montgomery College in Rockville is seeking a full-time IT Support Specialist for the Office of Information Technology. The role covers front-line support for campus technology, including PCs, networks, and multimedia systems, with on-site and remote capabilities.

You will deploy images, manage Intune configurations, and support classrooms, labs, and events. The position is 5 days/40 hours weekly, non-bargaining, non-exempt, grade 25.

Qualifications

• Associate degree in IT/educational technology or related field.
• Three years of front-line technical support experience in an educational setting.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Provide on-site and remote support for PCs, devices, network connectivity, and classroom technology.
• Deploy computer images and Intune configurations for labs and classrooms.
• Install, configure, and troubleshoot software and hardware for instructional use.
• Set up and support AV equipment and multimedia in classrooms and events.
• Create and track service tickets and respond to IT Service Desk requests.
• Perform preventive maintenance and warranty repair on devices.

Skills

Front-line technical support

Hardware troubleshooting

Remote support

Multimedia systems

Office 365

Intune configuration

Printer/network drivers

Customer service

Education

Associate's degree in information systems / media / educational technology

Bachelor's degree in IT-related field

Tools

Intune

Office 365

Dell hardware

MDM

Job description

Job Description

Montgomery College, Rockville Campus, has an immediate need for a FT IT Support Specialist in the Office of Information Technology. The work schedule is 5 days/40 hours weekly. This is a Non-Bargaining, Non-Exempt, grade 25 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

IT Support Specialists provides front-line user support for college-wide technology network, telecommunications, and multimedia systems support for technology-equipped offices, conference rooms, classrooms and labs as well as academic areas for faculty, staff, and students. Multimedia systems support is also provided for College programs and special events. Incumbents in this class provide general user support for all aspects of technology set-up, installation, troubleshooting, service, upgrades, and maintenance.

IT Support Specialists interact directly with the campus administrative team, faculty, colleagues, managers, directors, students, vendors, contractors and consultants for the purposes of exchanging information and providing service.

Duties include but are not limited to:

• Provide technical on-site and/or remote support for on-premises and cloud-based technology (personal computer hardware, mobile devices, operating systems, applications, and thin clients), network connectivity, project planning/completion, and academic campus server maintenance and configuration.
• In coordination with the Endpoint Computing team, deploy computer images, Intune Configuration for academic computer labs and classrooms.
• Install and uninstall software including applications and user data to meet instructional, educational and technical needs and standards.
• Install, replace, maintain, upgrade, configure, troubleshoot and repair workstation hardware and peripherals. Install, configure, document, upgrade and troubleshoot network client software, including network, printer and other hardware drivers, workstation operating system, applications and files.
• Set up, operate, maintain, and troubleshoot instructor workstations, projection, audio, video, and lighting systems.
• Support, operate, and maintain hardware, software, and peripherals for networked digital signage systems.
• Provide technical support for use of videoconferencing.
• Create, complete, and track incident-problem-request-change order tickets.
• Respond, troubleshoot and resolve work orders as assigned through the IT Service Desk.
• Perform hardware and software diagnostics on computer equipment, including PCs, mobile devices, and networks.
• Provide preventive maintenance on media technology and data projection equipment.
• Provide warranty repair on approved vendor desktops and laptops, order and track warranty parts.
• Offer advice, training solutions, and guidance to service customers.
• Perform other duties as assigned.

Required Qualifications:

• Associate's degree information systems, media or educational technology, or a related field.
• Three years of experience in front-line technical support setting up, operating, troubleshooting, and maintaining computer hardware and software and multimedia presentation and conferencing technologies in an educational environment, and/or any combination of education, training and experience providing understanding of the field and the ability to perform the duties of the job.
• Eligible applicants must currently be authorized to work in the United States and not require an employer visa sponsorship.

Preferred Qualifications:

• Bachelor's degree in an IT related field.
• Experience working in an educational institution is preferred.
• Familiarity with Mobile device management (MDM).
• Familiarity with docking stations configuration and setup.
• Experience working with Audio Visual equipment, such as projectors, Smart TVs and interactive TV technologies.
• Familiarity with Dell desktops and laptops
• Office 365, MCSA/MCSE/MCDST, A+, Network+,or other applicable certification.

Hiring Range: $29.51-$38.35 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $47.20 hourly.

Successful completion of a background check and degree verification (if applicable).

Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State