IT Support Specialist — Remote-Ready, SSO & Security

Greater Goods LLC

St. Louis (MO)

Hybrid

USD 41,000 - 58,000

Part time

14 days+

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Job summary

Greater Goods LLC is hiring a Part-Time to Full-Time IT Support Specialist in St. Louis, MO. The role offers on-site, hybrid, or up to 100% remote work with a pay rate of $30–$42 per hour, depending on experience.

The candidate will provide day-to-day IT support for Mac and Windows, administer Google Workspace and Microsoft 365, and lead security initiatives, including SSO and EDR deployments. Ideal for candidates with IT support and security exposure.

Qualifications

Experience in IT support/help desk or system administration.
Troubleshooting hardware/software across macOS and Windows.
Experience administering Google Workspace and/or Microsoft 365.
Familiarity with SSO/identity platforms (JumpCloud/Okta/Entra ID) or ability to ramp up quickly.
Networking fundamentals (TCP/IP, Wi-Fi, DNS) for connectivity triage.
Security best practices: patching, MFA, data protection.
Strong customer-service orientation, explaining technical issues clearly.
Organized and self-directed with ticketing and documentation.

Responsibilities

Roll out single sign-on company-wide with JumpCloud.
Roll out endpoint detection & response with CrowdStrike.
Provide friendly, responsive support for Mac and Windows users.
Own system patching and day-to-day security hygiene.
Administer Google Workspace and Microsoft 365 accounts, permissions, groups, policies.
Set up and maintain workstations and peripherals; track IT equipment.
Coordinate with external vendors and remote IT resources when needed.
Document support requests, resolutions, and procedures.