IT Support Specialist - Remote & Onsite Help Desk Pro

Sealing Devices Inc.; Town of Lancaster (NY); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Sealing Devices Inc. is seeking an IT Support Specialist to install, support and maintain desktops, laptops, and peripherals while providing help desk support for onsite and remote users.

You will work under the supervision of the Network Administrator to resolve issues and keep systems running smoothly. The role includes hardware/software setup, network troubleshooting, AD user management, cyber security awareness, and thorough documentation.

Qualifications

• Requires a high school diploma or equivalent and an associate degree in IT or related field.
• At least 1 year of job-related experience.
• Basic PC setup and troubleshooting proficiency.
• Familiarity with server/client architecture in a Microsoft-based environment.
• Familiarity with repair and support of PC peripherals (printers, scanners).
• Familiarity with networking concepts (IP addressing, DHCP, DNS).

Responsabilités

• Respond to help desk tickets and provide user support onsite, via phone, chat, or in person.
• Set up and configure computers, printers, and peripherals; install and update software.
• Troubleshoot basic network connectivity (Wi-Fi, VPN) and escalate complex issues.
• Manage user accounts and email configurations in Active Directory or similar systems.
• Enforce security policies and educate users on cybersecurity best practices.
• Maintain knowledge base articles and log tickets in the ticketing system.
• Provision equipment and accounts for new hires; revoke access for departures.
• Collaborate with senior IT staff, vendors, and service providers.

Connaissances

PC troubleshooting

Printer/Scanner support

Networking basics

AD/User management

Ticketing system usage

Formation

High school diploma or equivalent

Associate Degree in Information Technology

Outils

Active Directory

Microsoft-based environment

Description du poste

Sealing Devices Inc. is seeking an IT Support Specialist to install, support and maintain desktops, laptops, and peripherals while providing help desk support for onsite and remote users.

You will work under the supervision of the Network Administrator to resolve issues and keep systems running smoothly. The role includes hardware/software setup, network troubleshooting, AD user management, cyber security awareness, and thorough documentation.