IT Support Specialist: Real-Time Tech Troubleshooter

Progress Rail, A Caterpillar Company; Albertville (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) contribution

Medical/Dental/Vision Insurance

Paid Vacation

Paid Holidays

Education Assistance

Job summary

Progress Rail seeks an IT Support Specialist in Albertville, AL to drive operational efficiency by assisting customers with hardware and software issues. Responsibilities include real-time problem solving, remote/onsite support, and incident routing with strong focus on ticket accuracy.

The ideal candidate has basic networking and Windows administration skills, plus familiarity with Microsoft products and ITIL processes.

Qualifications

• Basic networking experience with TCP/IP and Windows network.
• Basic system administration experience, Windows preferred.
• Familiar with Microsoft products, Linux, IBM, LN and SAP.

Responsibilities

• Resolve common user problems in real time: software, network, hardware.
• Global incident routing including validation, triage, routing decisions.
• Provide remote and on-site support to staff.
• Record caller requests accurately in the tracking system.
• Assist with Webfilter, Internet and Firewall issues.

Skills

Networking basics

Windows administration

Microsoft products & SAP

ITIL familiarity

Education

High School Diploma

Associate’s degree in IT

Bachelor’s degree in IT

Microsoft Certifications

Tools

Citrix

Active Directory

SCCM

Windows Server

Office 365

Cisco

Dell hardware

Job description

Progress Rail seeks an IT Support Specialist in Albertville, AL to drive operational efficiency by assisting customers with hardware and software issues. Responsibilities include real-time problem solving, remote/onsite support, and incident routing with strong focus on ticket accuracy.

The ideal candidate has basic networking and Windows administration skills, plus familiarity with Microsoft products and ITIL processes.