IT Support Specialist - Proactive End-User Tech Expert

Horst Group

Lancaster (Lancaster County)

On-site

USD 48,000 - 62,000

Full time

14 days+

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Job summary

The Horst Group is seeking an IT Support Specialist to provide hands-on technical support for employees across our family of companies. You will troubleshoot hardware, software, OS, and peripheral issues while helping drive technology initiatives that support business goals.

The ideal candidate is proactive, service-oriented, and eager to expand their technical expertise in a collaborative environment, with opportunities for professional development and a comprehensive benefits package.

Qualifications

Associate degree in Information Technology or related field preferred.
Certifications such as CompTIA A+, Network+, Microsoft, etc. are a plus.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication abilities.
Exceptional customer service and interpersonal skills.

Responsibilities

Provide hands-on technical support to employees across The Horst Group and affiliates.
Troubleshoot and resolve hardware, software, OS, and peripheral issues.
Manage workstation imaging, deployment, and OS maintenance.
Administer software deployments and updates.
Support and maintain company phone systems and conferencing platforms.
Respond to help desk requests with timely resolutions or escalation.